Wound Care Central & CPAP Central Fulfillment Team Lead

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Summary

We are seeking a dedicatedTeam Lead WCC & CPAP Central Fulfillment to join our team. In this position, you are responsible for assisting the Order Fulfillment Operations Supervisor in managing and directing order fulfillment activities of the Wound Care Central and CPAP Central Departments. Ensuring each department's employees and resources are utilized efficiently, in accordance with each department's given objects and key performance indicators to promote patient quality and satisfaction.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Assist with special projects and other departments in line with business needs

Assists in daily reporting and reporting development

Assists the Order Fulfillment Operations Supervisor/Order Fulfillment Operations Manager

Assists with conformance to operational policies and procedures

Brings ideas for process or efficiency improvements to supervisor

Builds interdepartmental and cross-departmental relationships

Communicates effectively with team members, management, vendors and other departments both verbally and in writing to ensure questions and concerns are processed in a timely manner

Conducts coaching sessions to identify opportunities and recognize positive behaviors

Consistently meets productivity measures

Contributes to the attainment of a safe and healthy work environment by promoting awareness

Develop and motivate assigned employees and ensure they have the necessary tools and information to effectively perform their job

Develop, maintain and constantly improve working knowledge of products, reporting, rules and regulations

Distinguish between products

Ensures associates are practicing safe work habits, ensuring a safe work environment

Ensures team members are on task with assignments

Establish relationships with department peers and other departments

Identifies team and individual training needs and assists team supervisor in developing plans for immediate and long-term performance improvements

Identifies the most appropriate course of action for problem resolution and effectively communicates plans to the team supervisor

Issues disciplinary action as needed for attendance, work performance and policy violations

Maintain a clean, organized and safe warehouse-working environment

Maintain accuracy and quality control throughout patient contact and inputs accurately

Maintain and update departmental scheduling based on business needs

Manage and oversee employees

Monitors and controls expenses in support of department's financial goals

Monitors and documents employee performance results and communicates to the team supervisor

Monitors team progress through service observations and feedback

Monitors workload of associates, collaborate with the team supervisor to ensure employees meet company expectations

Obtains authorization and qualification documentation

Operate necessary conveyor equipment

Participates in special project activities by providing additional information and training

Pro-actively solves problems and provides timely feedback to the team supervisor for resolution to ensure minimal impact on patient

Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel

Processes work orders to field locations and coordinates timely fulfillment of products and services ordered

Promotes a supportive environment in which employees are encouraged to solve problems and address patient issues

Provides guidance, motivation and support to enable employees to become more proficient and to broaden their knowledge and capabilities

Volunteers and performs other duties as required or assigned

Works well with a team and all coworkers

Travel

None

Qualifications

Employment is contingent on

Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.

Drug screen (when applicable for the position)

Compliance with healthcare facility credentialing process (when applicable for the position)

Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

Bachelor's Degree or equivalent, preferred

Experience in medical field and administrative record management, preferred

Experience in the healthcare industry, preferred

Experience with medical equipment, preferred

One year of related work experience, preferred

Strong computer skills, preferred

Strong customer service background, preferred

Three years of supervisory experience, preferred

Skills and Competencies

Accurately perform simple mathematical calculations

Effectively communicate in English; both oral and written

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

Maintain confidentiality, discretion and caution when handling sensitive information

Multi-task along with attention to detail

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Outlook, Word and Excel

Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

Frequent bending, stooping and kneeling

Frequent twisting, pulling and reaching

Lifting minimum is 50lbs

Requires close vision to small print on computer and/or tablet and paperwork

Requires sitting, walking, standing, talking and listening

Warehouse and office environment; primarily indoors, but some outdoor work may be required

Rotech Information

Benefits

Generous paid time off and paid holidays

Overtime pay for non-exempt positions (as applicable)

Commissionfor Account Executives

Bonus and incentive opportunities

Fixed and variable car reimbursement for Area Managers and Account Executives

Car, mileage, and telephone reimbursement(as applicable)

Employee discount and recognition programs

Employee Assistance Program (EAP)

401(k), HSA, and FSA/Dependent Care FSA

Medical, prescription, dental, and vision coverage

Life insurance, disability, accidental death, identity protection, and legal services

Meru Health mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings Solutions programs

Hepatitis B (HEPB) and TB vaccinations

Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account.

All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of r ace, color, age, gender, gender identity, r eligion, creed, national origin, ancestry, citizenship, marital status, veteran status, s exual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

27998