Developer Experience Engineer

Role: Developer Experience Engineer

Location: Remote (US)

About Napster

Napster offers lifelike AI agents that meet your customers wherever they are, and collaborate with your employees as coworkers. Agents that meet your customers on your website, inside your app, on a kiosk in a hospital lobby or a quick-service counter. And agents that work right next to your people, a real crew for every single employee.

Make building an agentic app on Napster feel obvious.

The opportunity

Napster's API lets a developer drop a lifelike AI agent into their own product: one identity, persistent memory, voice and avatar, all callable from their own codebase. The demos land. The moment that decides everything is the next one, when a developer tries to get from sign-up to a working agent in their own codebase. You own that moment. You make building on Napster feel obvious, fast, and a little thrilling, so a developer reaches a working call with little help from the core team.

This is a hands-on role for someone who has built developer experience at an API-first company, writes real code rather than just prose, and has driven time-to-first-call down before.

In this role, you will

• Own the path to a first working agentic app : the quickstart, the SDKs, the sample apps, and the implementation guides.
• Capture the canonical patterns for agentic apps on Napster, drawn from real builds.
• Drive down the one metric that matters most : time from sign-up to first working call.
• Own the judgment of what great agentic developer experience is.

Your first 90 days

You cut first-call friction measurably, capture the patterns that currently live only in people's heads, and produce partner-ready examples. By day 90 the test is simple: a developer you have never met reaches a working call on their own.

How you'll know it's working

Time to first working call drops. Partner implementations succeed without the core team. Developer activation rises. Repeat questions fall.

Who you'll work with

You work with API product direction and with the engineers on the agent platform, and directly with partner engineers when they hit a real wall.

Competencies

• Builder, not just Writer. You write and ship real code and SDKs, not only documentation.
• Onboarding Judgment. You know what makes a first build feel obvious, and you design for it.
• AI-First Operator. You build with the same agentic tooling our customers use, ship reference implementations from it, and treat the friction in your own quickstart as the next bug to fix.
• Friction Removal. You have driven time-to-first-call down before and can show how.
• Pattern Capture. You turn real builds into canonical patterns others follow.
• Developer Empathy. You feel the wall a developer hits before they do.

Why this is one of the best seats, period

Most developer-experience roles polish what already exists. You will define what building on a new kind of platform feels like, for every developer who comes after. If that is the work you love, this is the seat.

Benefits

• Paid Time-Off: We offer flexible vacation time with 10 company holidays.
• Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
• Wellness: Access to Teladoc and an EAP
• Parental Leave: Paid leave
• Retirement Savings: Contribute pretax earnings to our 401(k) Plan

Our Culture

• Impact: Play a crucial role in our growth journey.
• Culture: Join a vibrant team valuing creativity and collaboration.
• Growth: Thrive in a fast-paced, dynamic environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
• Ready to shape our future? Apply now and be part of something extraordinary!

We’re looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision, we’d love to hear from you! At Napster Corp , we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.

Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.

CCPA Notice for California Job Candidates: Please review our CCPA notice at

https://www.napster.ai/policy-docs/ccpa-notice-for-job-candidates