Customer Service Coordinator
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At a glance
Job overview
Friedman Management Company is hiring a Customer Service Coordinator. The Customer Service Coordinator supports the day-to-day operations of commercial property management, serving as a primary contact for tenants, vendors, and internal stakeholders. This role coordinates service requests, documents activities, and assists with administrative functions. It is designed for individuals seeking to build a career in commercial property management and customer service within a team-oriented environment.
Key focus areas include Coordinate and assist with maintenance and service requests for tenants., Enter, update, monitor, and track work orders., and Receive and respond to incoming telephone calls, emails, and service inquiries..
Successful candidates bring High School Diploma, GED Or Equivalent and Two Years Customer Service Experience. Important skills include Communication, Interpersonal Communication, Microsoft Outlook, Microsoft Word, Excel, and Organizational Skills. Preferred (not required): Real Estate Software and Facilities Management Software.
Skills & qualifications
Skills
Qualifications
Full job description
Position Type Full Time
Job Shift Any
Education Level High School
Travel Percentage None
Category Admin - Clerical
Description
Position Summary
Friedman Real Estate is seeking a professional, customer-focused, and detail-oriented Customer Service Coordinator to support the day-to-day operations of its commercial property management service team. The Customer Service Coordinator serves as a primary point of contact for tenants, vendors, maintenance personnel, and internal stakeholders, coordinating service requests, documenting activities, and assisting with administrative functions. This position is designed for individuals seeking to build a career in commercial property management and customer service within a team-oriented environment.
Essential Duties and Responsibilities
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Coordinate and assist with maintenance and service requests for tenants occupying commercial properties.
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Enter, update, monitor, and track work orders within company property management systems and databases.
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Receive and respond to incoming telephone calls, emails, and service inquiries from tenants, vendors, maintenance personnel, and property management staff.
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Provide accurate and timely communication regarding the status of service requests and maintenance activities.
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Monitor open service requests and conduct follow-up communications as necessary.
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Assist with scheduling, coordination, and organization of maintenance-related activities.
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Maintain accurate records, files, and documentation related to tenant requests and vendor services.
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Perform additional duties and special projects as assigned.
Qualifications
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High School Diploma, GED, or equivalent required.
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Minimum of two (2) years of customer service, administrative support, reception, hospitality, retail, call center, food service, or related experience required.
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Strong verbal, written, and interpersonal communication skills.
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Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
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Strong organizational skills, attention to detail, and ability to manage multiple priorities.
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Demonstrated ability to provide professional and courteous customer service.
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Experience with real estate, facilities management, or property management software is preferred but not required.
Equal Employment Opportunity
Friedman Real Estate is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, family responsibility, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other status protected under applicable federal, state, or local law.
Qualifications
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