Store Support
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At a glance
Job overview
Home Depot is hiring a Store Support. Associates in Store Support positions handle various non-sales functions, including customer order fulfillment, lot assistance, and administrative services. They may interact directly with customers or vendors, ensuring high customer satisfaction by directing them to departments, answering product order status questions, managing cash, or ensuring program compliance. These roles require cooperation with other associates, vendors, and carriers, and the ability to work productively with little or some supervision.
Key focus areas include Ensure an outstanding customer order fulfillment experience, Assist customers in the lot, and Provide administrative services.
Important skills include Work Cooperatively, Work Productively With Little/Some Supervision, Detail-Oriented, Time Management, High Level Of Integrity, and Respond To Operational Concerns. Preferred (not required): Customer Order Fulfillment, Administrative Services, Direct Customer Interaction, and Direct Vendor Interaction.
Skills & qualifications
Skills
Full job description
Job Description
Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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