Patient Registration Rep
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At a glance
Job overview
Dignity Health is hiring a Patient Registration Rep. The Patient Registration Representative at St. John’s Regional Medical Center ensures a positive patient experience during registration by delivering exceptional customer service, accurately collecting demographics, verifying insurance, determining financial liability, and explaining hospital policies and patient rights. The role maintains up‑to‑date knowledge of registration requirements across multiple units and ensures timely entry of information into the ADT system.
Key focus areas include Identify patients and collect accurate demographic information., Verify insurance coverage and determine financial liability., and Explain hospital policies and patient rights to families..
Successful candidates bring High School Graduate Or GED and Minimum 1 Year Experience In Patient Registration Or Related Revenue Cycle Roles. Important skills include Data Entry, ADT System, Insurance Verification, and CMS Billing Requirements. Preferred (not required): Customer Service, Attention To Detail, and Communication.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary and Responsibilities
As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.
Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.
To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.
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Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
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Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
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Properly identifies the patient to ensure medical record numbers are not duplicated.
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Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
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Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the
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hospital's information system for regulatory compliance and audit purposes.
Job Requirements
Required
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High School Graduate or GED
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Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
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Other Applicable education and/or training can be used tobalance a lack of experience.
Where You'll Work
St. John’s Regional Medical Center, located in Oxnard, California is a recognized as a Top 250 Hospital in the Nation and as one of America’s 100 Best Hospitals for Cardiac Care by Healthgrades. St. John’s Regional is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more here (http://www.dignityhealth.org/StJohnsRegional) at www.dignityhealth.org/StJohnsRegional.
One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)
Pay Range
$26.31 - $33.05 /hour
We are an equal opportunity/affirmative action employer.
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