Customer Service Representative - Billing
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Job overview
Georgia Spine & Orthopedics is hiring a Customer Service Representative - Billing. Georgia Spine & Orthopedics is seeking a highly organized, detail‑oriented Customer Service Representative to join its billing team in Roswell, GA, where the AR Follow‑up Specialist will follow up on unresolved claims and collect payments.
Key focus areas include Follow up on patient balances as assigned, contacting patients to collect payments or set up payment plans, Follow up on unresolved claims to collect payments from responsible parties, and Make phone calls to check on the status of cases.
Important skills include Communication, Problem Solving, Research, Organization, Detail Oriented, and Independent Work. Preferred (not required): Knowledge of PI Process.
Skills & qualifications
Skills
Qualifications
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Full job description
Description
Georgis Spine & Orthopaedics i s a Comprehensive Spine and Orthopedics Care provider in GA. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.
We are a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients while having a great time working together.
We are seeking a highly organized and detail-oriented Customer Service Representative to join our billing team in our Roswell HQ office. As an AR follow-up Specialist, you will follow up on unresolved claims to collect payments.
Customer Service Representative Specialist Responsibilities:
- Follow up on patient balances as assigned; this will include contacting patients to collect on balances and/or setting up payment plans.
- Following up on unresolved claims to collect payments from any responsible parties.
- Make phone calls to check on the status of the cases.
- Identify why the payment has not been received from the payer.
- Take appropriate actions to resolve issues in a way that results in payment and/or complete closure of insurance balances
- Run credit card payments.
- Other duties as assigned or requested
Requirements
Requirements:
To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities.
- Excellent verbal communication skills are a must.
- Problem-solving, research, organization, detail-oriented
- 2+ years of Office experience in which problem-solving and research were major keys to success.
- Able to work independently, identify patterns, and make informed decisions
- Correctly identifying root causes to determine appropriate actions and outcomes
- Prior computer experience is required.
- Ability to completely and concisely summarize important details in account notes
- Medical billing certification is a plus.
- Knowledge of the PI process is a plus.
AR Follow-up Specialist Benefits & Perks:
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Great benefits package including medical, dental, vision, and multiple add-ons available.
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Paid time off
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Paid holidays
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Mileage reimbursement and travel stipends available
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