Customer support - Trainer
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At a glance
Job overview
DrinkPrime is hiring a Customer support - Trainer. The Trainer is responsible for conducting new hire and refresher training sessions for chat support agents. This role focuses on improving communication quality and empathy in chats, training agents on standard operating procedures, troubleshooting, and process handling. The Trainer will also work closely with QA and operations teams to address identified gaps and reduce repeat contacts.
Key focus areas include Conduct new hire training for chat support agents, Drive refresher training sessions for existing agents, and Improve communication quality and empathy in chats.
Preferred (not required): QA and Troubleshooting.
Skills & qualifications
Skills
Full job description
The trainer’s responsibilities include:
- Conducting new hire training for chat support agents
- Driving refresher training sessions for existing agents
- Improving communication quality and empathy in chats
- Training agents on SOPs, troubleshooting, and process handling
- Reduce repeat contacts caused by incorrect or incomplete information
- Working closely with QA and operations teams on identified gaps
You've read the whole posting — now see how you match it.