FUEL CENTER/LEAD CLERK
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At a glance
Job overview
Kroger Family of Companies is hiring a FUEL CENTER/LEAD CLERK. The Lead Clerk oversees the Fuel Center, ensuring exceptional customer service, safety, and clean operations while meeting sales and profit goals. They manage inventory, train associates, handle cash and fuel transactions, maintain compliance reports, and respond to incidents, all while supporting store management and upholding company values.
Key focus areas include Assist store management with budget, profit and loss reviews, Participate in the inventory process and note discrepancies, and Train department associates on inventory and Computer Assisted Ordering.
Important skills include Customer Service, Effective Communication, Ability To Handle Stressful Situations, Basic Math, Inventory Management, and Cash Handling. Preferred (not required): Computer Assisted Ordering (CAO).
Skills & qualifications
Skills
Qualifications
Full job description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Fuel department. Support the day-to-day functions of the Fuel operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
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Participate in the inventory process
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Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
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Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
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Responsible for fuel delivery and documentation of fuel inventory
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Process fuel, merchandise, and lottery sales quickly and accurately
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Follow opening and closing procedures for Fuel center
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Maintain till according to company policy
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Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions, and money drops
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Comply with safety procedures and identify unsafe conditions to management
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Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
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Maintain state, local and company compliance reports and logs
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Complete incident and security reports
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Clean up spills and complete Fuel Spill Report
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Maintain knowledge of emergency plans numbers and procedures
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Notify management of customer or employee accidents
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Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud
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Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
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Stock and inventory merchandise in kiosks
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Clean and maintain kiosk and equipment as well as fuel dispensers, vending machines, trash receptacles, customer surfaces, and parking area outside the kiosk
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Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum
Effective Communication Skills
Ability to handle stressful situations
Knowledge of basic math (counting, addition, and subtraction)
Desired
High School Diploma or GED
Any fuel experience
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