Supervisor, Clinical Services

Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum , including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Brief Overview

This role is ideal for a clinician with suitable experience in clinical practice management, and an interest in understanding the implementation of digital mental health solutions for various organization types. A champion and an educator of others in the benefits of online delivery. A strong advocate for the evolution of best practice with an ability to be curious, ask questions and seek solutions to address barriers to successful adoption and integration of the SilverCloud solutions, and always in collaboration with key stakeholders and colleagues.

Please note: This is a 6-month fixed-term contract , working one day per week (Tuesdays), for 8 hours .

Core Responsibilities

SilverCloud Health will support you to:

• Follow and maintain clear clinical governance procedures for services including all necessary legal, compliance, insurance, certification, and regulatory needs.
• Work closely with the clinical operations team ensuring the service maintains its high operating standards.
• Ensure clinical risk management processes are clearly defined and followed.
• Establish clear process for supervision and management of Behavioural Health Coaches and their workloads.
• Support day-to-day clinical operations.
• Follow and maintain clear reporting of risk management and adverse events.
• Ongoing close working relationship with customer success to ensure best practices and service level needs are always being met.

Qualifications

As a Clinical Supervisor, you have:

• A Professional Qualification and/or Master’s/Doctorate degree in either Clinical or Counselling Psychology or another Mental Health-related field.
• Children & Young People (CYP) experience desired
• CORU/HCPC Registered or other evidence of professional registration.
• A minimum of 3-5 years of clinical and/or clinical service (PQE) experience.
• A high level of knowledge of risk management and experience in its application in clinical domains.
• Ability to communicate effectively and work with teams in a matrix environment is required.
• Experience in the delivery of remote/virtual care and ‘supporter’ coaching. We take pride in offering SCH employees a rich purpose driven experience and dynamic people-first ecosystem that truly values the wellbeing of all employees and their families through healthy work/life balance perks such as flexible working for all, health insurance, generous vacation, and wellness days to help support their overall health.

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Benefits

• 23 days annual leave + 1 birthday day + 4 Mental Health days
• Private Health Care – Irish Life
• Pension
• Life Insurance
• Income Protection
• Healthy work-life balance – wellness days and a supportive working environment
• Employee Share Purchase Plan (ESPP)
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program

Hourly Roles

The typical hourly wage range for this position is €47 - €48. The actual hourly wage offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. This role may also be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific wage range based on the above factors listed.

Fraud Prevention Notice As part of Amwell's commitment to maintaining a secure and trusted hiring process, Amwell uses fraud detection capabilities within its hiring platform to help identify potentially suspicious, fraudulent, or unauthorized activity during the recruitment process.

These tools are designed to help protect candidates, Amwell, and the integrity of the hiring process by identifying indicators that may be associated with impersonation, account misuse, or other forms of recruiting fraud. Information generated through fraud detection is reviewed by authorized personnel and is not used as the sole basis for hiring decisions.

Personal information collected or processed in connection with fraud detection will be handled in accordance with applicable data protection laws and Amwell's Applicant Privacy Notice.

Identity Verification Requirement

As part of Amwell's commitment to maintaining a secure and trusted hiring process, candidates may be asked to complete an identity verification step through Greenhouse Identity Verification powered by CLEAR during the interview process.

Identity verification is used solely to confirm a candidate's identity and help prevent fraud and impersonation within the hiring process. It is not a background check and does not independently determine hiring decisions.

Participation in identity verification is requested for this role but is not mandatory. Candidates who prefer not to participate may request to opt out of the identity verification process. Requests to opt out will be reviewed through Amwell's exception process, and alternative handling may be considered based on the requirements of the role and other relevant factors. Opting out of identity verification does not automatically remove a candidate from consideration.

As part of the identity verification process, certain personal information may be collected and processed by Amwell and its service providers for identity verification and fraud prevention purposes. Additional information regarding the collection, use, processing, and protection of personal information is available in Amwell's Applicant Privacy Notice. Identity verification services are provided by CLEAR, which will provide additional information and obtain any required authorizations directly from candidates before processing identity verification information.

https://business.amwell.com/company/privacy-notice-EU-UK-applicants

Privacy Notice