Customer Service Representative
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At a glance
Job overview
Insight Global seeks Customer Service Representatives for a third‑party logistics firm handling appliance deliveries and installations. The role involves updating customers on order status, coordinating with drivers, handling complaints, and resolving escalations to ensure outstanding service.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is looking for Customer Service Representatives for a third party logistics company. This customer holds the inventory for an appliance retail company and is responsible for delivery and installation of the appliances in customer’s residential homes. The Customer Service team is responsible for answering calls and emails from customers who are expecting delivery and installations of these appliance. In this role, you will provide customers updates on the status of their order, work with the drivers to reschedule deliveries when needed, and resolve customer escalations on issues with their order such as missing or damaged parts. As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
Day-to-day:
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Assist customers and business partners via telephone and email
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Handle customer complaints in a calm, professional manner
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Diagnose, assess, and resolve problems or issues
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Monitor progress of delivery routes
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Scan haul-away pods and verify stamps
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Process changes or cancellations to delivery orders
Pay rate: 18-18.50/hr.
Shift: Monday - Friday 12 PM – 8:30 PM
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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1-year of customer service experience preferably within the logistics, supply chain or warehouse industry
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Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
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Strong customer service skills and the ability to satisfactorily resolve issues
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Solid ability to multitask with exceptional organizational skills
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Ability to thrive under pressure while delivering solutions that exceed customer expectations Bilingual – Spanish and English
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