Domestic Transportation Customer Service
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At a glance
Job overview
Expeditors International is hiring a Domestic Transportation Customer Service. The Domestic Transportation Customer Service role at Expeditors International involves ensuring smooth and timely freight processes, accurate data entry, and effective tracking of Transcon files. This position requires interacting with customers to arrange shipments, maintaining vendor relationships, and meeting compliance and KPI standards. The ideal candidate will understand customer procedures and maintain updated internal DLSOPs.
Key focus areas include Ensure smooth and timely freight process flow, Ensure accurate and timely data entry into operational system, and Track and Trace Transcon files and reporting.
Successful candidates bring 6 Months To 1 Year Related Experience and Fluent English. Important skills include Data Entry, Track And Trace, Client And Vendor Billing, Customer Interaction, Supplier Relationship Management, and Compliance. Preferred (not required): Ocean Documentation Process.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Major Duties and Responsibilities
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Ensure smooth and timely freight process flow
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Ensure accurate and timely data entry into our operational system
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Track and Trace Transcon files and reporting
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Ensure accurate and timely client and vendor billing
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Ensure delivery of freight and timely clearance when applicable
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Interact with customers in arranging their shipments to meet customers service standards
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Contribute and maintain good relationships with suppliers
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Meet compliance at all times
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Network communications, timely responses to emails and requests
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Meet KPI standards in accordance with Company policy
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Understand customers procedures and maintain updated internal DLSOPs
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6 months to 1 year related experience and/or training; or equivalent combination of education and experience
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Understanding of ocean documentation process a plus
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Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
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Pro-active, strong organizational skills
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Good computer skills (Excel, Word)
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Hazardous Materials certification (preferred)
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Fluent in English
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long-Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- $23-$25 per hour
- Hours are 8 AM to 5 PM All your information will be kept confidential according to EEO guidelines.
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