Modern Workspace Technician
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At a glance
Job overview
Wolfspeed is hiring a Modern Workspace Technician. The Modern Workspace Technician provides Level 1 and Level 2 support for end‑user technology, handling incidents and service requests while ensuring a strong customer experience. The role works with Microsoft 365, Teams, Intune, Windows and mobile devices, and collaborates with Service Desk, Infrastructure, Security, and engineering teams to maintain a secure, productive digital workplace.
Key focus areas include Provide Level 1 and Level 2 support for end‑user technology, Manage tickets and troubleshoot incidents and service requests, and Onboard and offboard users and provision devices.
Important skills include Microsoft 365, Microsoft Teams, Intune, Windows Devices, Mobile Devices, and Collaboration Tools.
Skills & qualifications
Skills
Full job description
This role responsible for providing Level 1 and Level 2 support for end-user technology, ensuring timely resolution of incidents and service requests while delivering an excellent customer experience. This role supports Modern Workspace technologies including Microsoft 365, Teams, Intune, Windows devices, mobile devices, collaboration tools, and endpoint management solutions. The technician will work closely with Service Desk, Infrastructure, Security, and Modern Workspace engineering teams to maintain a secure, productive, and reliable digital workplace. The role includes ticket management, troubleshooting, user onboarding/offboarding, device provisioning, and escalation of complex issues when required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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