IT Support Technician 1
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Job overview
Insight Global is hiring an IT Support Technician 1. Insight Global is seeking an IT Support Technician for a major Salesforce go-live initiative and hardware deployment, which has increased end-user support needs. The technician will handle elevated ticket volumes, support hardware and software deployments, troubleshoot technical issues, and ensure timely IT assistance. This role is ideal for someone early in their IT career with foundational help desk or technical support experience looking to grow within a large enterprise environment.
Key focus areas include Serve as the first point of contact for employees experiencing technical issues, Respond to and resolve support tickets related to hardware, software, accounts, and general IT concerns, and Support users during and after major technology rollouts, including the organization's Salesforce implementation.
Successful candidates bring 1-2+ Years IT Support Experience and Onsite Work Five Days. Important skills include Salesforce Implementation, Hardware Troubleshooting, Software Troubleshooting, Account Troubleshooting, IT Support, and Hardware Deployment.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is seeking an IT Support Technician for one of our largest clients to sit in Toledo, OH. This position has been created to support a major Salesforce go-live initiative, as well as a massive new hardware deployment – both of which has caused a high increase in end-user support needs. The technician will play a key role in handling elevated ticket volumes, supporting hardware and software deployments, troubleshooting technical issues, and ensuring employees receive timely IT assistance. This is a great opportunity for someone early in their IT career who has a foundational help desk or technical support experience and is looking to grow within a large enterprise environment.
Day-to-Day Responsibilities:
Serve as the first point of contact for employees experiencing technical issues
Respond to and resolve support tickets related to hardware, software, accounts, and general IT concerns
Support users during and after major technology rollouts, including the organization's Salesforce implementation
Configure, deploy, and troubleshoot desktops, laptops, peripherals, and other end-user devices
Provide support via phone, email, remote tools, and in-person interactions
Assist with software installations, upgrades, and system configurations
Escalate complex issues to senior IT team members when appropriate
Manage and document work within the organization's ticketing system
Support IT asset management and inventory tracking
Assist with additional IT projects and initiatives as needed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
1-2+ years of experience in an IT Support, Help Desk, Desktop Support, or similar technical support role
Basic understanding of computer hardware, software, operating systems, and troubleshooting methodologies
Strong problem-solving skills and ability to diagnose technical issues
Excellent customer service and communication skills
Ability to work onsite five days per week in Toledo, OH CompTIA A+ or similar certification
Experience using Jira or another IT ticketing system
Experience supporting hardware deployments, software rollouts, or enterprise technology implementations
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