Sr Specialist - Customer Outreach

Required Education/Experience

• Bachelor's Degree and 3 years of experience or

• Associate's Degree and 4 years of experience or

• High School Diploma/GED and 5 years of experience

Relevant Work Experience

• Prior supervisory experience is preferred.

• A minimum of 3-5 years of Work experience in Customer Service, required.

• Knowledge of all facets of Customer Operations including, but not limited to Customer Accounting, Gas & Electric Service Rates, Customer Relations, Investigations (Complaint and Billing), Auditing, and Employee Relations, required.

• Experienced team player who has demonstrated a high regard for personal responsibility and can work with little or no supervision, preferred.

• Exhibits a deep commitment to excellence and a keen attention to detail, preferred.

• Possesses quality graphical experience for PowerPoint presentations, preferred.

• Possesses excellent analytical, verbal and written communications skills (i.e. writing letters / email campaigns, talking points, flyers and other multi-media channels along with the ability to give presentations to community groups related to Con Edison programs and resources), preferred.

• Ability to make timely and sound decisions and takes initiative in attaining a high level of customer satisfaction, required.

• The ability to speak and write in languages other than English, including Spanish, Russian, Chinese or Korean, among others, preferred.

Licenses and Certifications

• Driver's License Required

Physical Demands

• Ability to push, pull, and lift up to 25 pounds

• Ability to push, pull, and lift up to 40 pounds

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]