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Guest Services Leader

Pilot Company (Pilot Flying J)

Mount Sterling, KYFull-time$13.44–19.49/hrPosted 1w agoVerified open 5 days ago
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At a glance

Compensation
$13.44–19.49/hr
Location
Mount Sterling, KY
Schedule
Full-time
Work Authorization
Not specified

Job overview

Pilot Company (Pilot Flying J) is hiring a Guest Services Leader. Shift Leaders supervise employees and oversee store operations, delivering excellent customer service while maintaining facilities and ensuring quality. They assist managers with tasks, work flexibly across days, nights, weekends and holidays, and interact with team members, customers, vendors, and corporate staff.

Key focus areas include Supervise employees and general store operations, Assist managers with tasks to keep facilities well‑maintained, and Provide excellent customer service and uphold a customer‑focused culture.

Important skills include Customer Service, Self Motivated, Store Operations Knowledge, Calculator Proficiency, Computer Proficiency, and Equipment Proficiency.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceSelf MotivatedStore Operations KnowledgeCalculator ProficiencyComputer ProficiencyEquipment ProficiencyCollaborationInterpersonal Interaction

Qualifications

Retail Operations ExperienceFlexible Schedule AvailabilityBackground Check

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $13.44 - $19.49 / hour

  • Previous experience or working knowledge of retail operations

  • Incredible customer service skills & the ability to help maintain a customer focused culture

  • Must be proficient with a calculator, computer, and other equipment

  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives

  • Must be able to work a flexible schedule of nights, days, weekends, and holidays

  • Background check is required

  • Fuel Discount

  • Nation-wide Medical Plan/Dental/Vision

  • 401(k)

  • Flexible Spending Accounts

  • Adoption Assistance

  • Tuition Reimbursement

  • Flexible Schedule

  • Weekly Pay

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