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Customer Service Representative Second Shift

Planet Fitness - Duo Fit, LLC

Westerville, OHFull-time$13/hrPosted 3w agoVerified open 1w ago
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At a glance

Compensation
$13/hr
Location
Westerville, OH
Schedule
Full-time
Work Authorization
Not specified

Job overview

The Customer Service Representative works full‑time on the second shift at a Planet Fitness club, greeting members and guests, handling front‑desk duties, processing new memberships, maintaining club cleanliness, and providing exceptional service while ensuring safety and member satisfaction.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer SkillsFitness KnowledgePositive AttitudePunctualityReliabilityListeningProblem SolvingDiplomacyPhysical Stamina

Qualifications

High School Diploma/GED EquivalentMust Be 18+

Benefits

Dental Insurance
Medical Insurance
Vision Insurance

Full job description

Benefits:

  • Dental insurance

  • Employee discounts

  • Free uniforms

  • Health insurance

  • Opportunity for advancement

  • Training & development

  • Vision insurance

  • Wellness resources

Job Summary This job is full time and will require you work one weekend day. Shift are 12p-8pm, 2pm to 10pm and/or, 3pm-11pm. Essential Duties and Responsibilities

  • Greet members, prospective members and guests by providing exceptional customer service

  • Handle all front desk related activities not limited to:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check ID and Member barcodes into the system

  • New member sign-up

  • Take prospective members on a tour of the club

  • Facilitate needed updates to member’s accounts

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

  • Assist in maintaining the neatness and cleanliness of the club

  • Assist in monitoring for safety of persons and cleanliness in the club

  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

  • Stock locker rooms with proper supplies/paper products.

  • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

  • Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

  • Customer service background preferred

  • Basic computer proficiency

  • A passion for fitness and health

  • Upbeat and positive attitude at all times

  • Punctuality and reliability is a must

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

  • Strong listener with the ability to empathize and problem solve

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language

  • High School diploma/GED equivalent preferred

  • Must be 18 years of age or older

Physical Demands

  • Continual standing and walking during shift

  • Continual talking in person with members and answering incoming membership calls

  • Must be able to occasionally lift up to 50 lbs

  • Will dilute and clean with chemicals during shift

  • Clean and sanitize equipment and often used surfaces in the club

  • Monitor club and assist members throughout entirety of shift

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