Branch Service Manager | New Braunfels, TX

At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow.

We are seeking an experienced and results-driven Branch Service Manager to lead our New Braunfels, TX branch . In this role, you will manage day-to-day operations, ensure a superior customer experience, and uphold the highest standards of operational performance. The ideal candidate combines strong banking expertise, proven leadership skills, and a demonstrated ability to build and sustain client relationships.

This position will report directly to the Branch Manager.

This position offers exciting opportunities for growth while playing a key part in creating outstanding customer experiences. If you are passionate about making a difference in your community, collaborating with a supportive team, and helping others reach their financial goals, we encourage you to apply!

Key Responsibilities:

• Partner with the Branch Manager to oversee daily operations, sales, and service activities, ensuring alignment with business goals and a high-quality customer experience

• Support recruitment, hiring, onboarding, performance management, and employee relations, including coaching and disciplinary actions

• Train, mentor, and motivate team members to achieve sales targets through effective promotion of bank products and services

• Manage staff scheduling, workflow, and coverage to maximize efficiency and productivity

• Monitor and analyze sales, production, and performance metrics to drive results and continuous improvement

• Resolve complex customer and employee issues, including escalations, complaints, and service disputes

• Ensure compliance with all banking regulations, policies, and procedures, including audit preparation and risk management practices

• Approve transactions, perform overrides, and investigate operational issues, including fraud or loss, within authority limits

• Support day-to-day branch operations, including client transactions, cross-functional collaboration, and achieving short- and long-term goals

Required Qualifications:

• High school diploma or equivalent required

• Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity

• Strong knowledge of lending processes, including underwriting, loan origination, and documentation

• Proven leadership ability to coach, motivate, and develop team members

• Excellent customer service skills with a track record of building lasting client relationships

• Proficiency in financial management, sales strategies, and banking products/services

• Working knowledge of banking regulations, compliance requirements, and industry best practices

• Strong problem-solving and decision-making skills aligned with business objectives

• Effective communication and interpersonal skills for engaging customers, staff, and leadership

• Highly organized with strong attention to detail; able to multitask and perform in fast-paced environments

• Familiarity with core banking systems and branch operations

• Ability to obtain and maintain Nationwide Mortgage Licensing System (NMLS) registration in compliance with the SAFE Act

Work Schedule:

• Monday–Friday, 8:30 AM – 5:30 PM

• Saturday, 8:30 AM – 1:30 PM

This is a full-time role (40 hours per week). A flexible schedule within the hours listed is required, including availability of working Saturdays as needed .

Employee Benefits:

At Amegy Bank, we are committed to supporting your well-being and professional growth. Our comprehensive benefits include:

• Medical, Dental, and Vision Insurance (effective day one)

• Mental health support, including coaching and therapy

• Life and disability insurance

• Paid parental leave and adoption assistance

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

• 401(k) with company match and profit sharing

• Paid Time Off (PTO), paid training, and 11 paid Federal holidays

• Tuition reimbursement

• Employee Ambassador preferred banking products

• Competitive compensation based on experience

Amegy Bank is a division of Zions Bancorporation (ZION), which is listed on the S&P 500 and NASDAQ Financial 100 indices.

Req ID: 070672

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.

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