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Supervisor - PHAS Communications, Ambulance Services (FT, Variable)

Prisma Health

Seneca, SCFull-timeNo compensation foundPosted 3w agoVerified open today
This position is no longer accepting applications

At a glance

Compensation
No compensation found
Location
Seneca, SC
Schedule
Full-time
Work Authorization
Not specified

Job overview

Prisma Health is hiring a Supervisor - PHAS Communications, Ambulance Services (FT, Variable). The Supervisor of Emergency Services Communications performs complex managerial and professional work within the Ambulance Services department, overseeing fleet and ground transport and dispatch systems statewide, ensuring operational readiness, supervising personnel, managing policies, and maintaining communication equipment while complying with Prisma Health values.

Key focus areas include Monitor CAD operations to ensure accuracy and confidentiality of data, Ensure operational readiness of the Emergency Communications Center 24/7, and Coordinate with internal teams, external agencies, and stakeholders to ensure effective information flow.

Preferred (not required): Coordinate With Internal Teams, Coordinate With External Agencies, Coordinate With Stakeholders, and Supervise Communications Personnel.

Skills & qualifications

RequiredNice to have

Skills

Coordinate With Internal TeamsCoordinate With External AgenciesCoordinate With StakeholdersSupervise Communications PersonnelMentor Communications PersonnelPerformance ManagementProfessional DevelopmentOversee Day-to-Day Communication OperationsEmergency DispatchIncident ReportingInformation DisseminationEnsure Reliability of Communication SystemsEnsure Functionality of Communication SystemsMaintenance of Communication SystemsDevelop Communication PoliciesImplement Communication PoliciesEnforce Communication PoliciesDevelop Communication ProtocolsImplement Communication ProtocolsEnforce Communication ProtocolsDevelop Standard Operating ProceduresImplement Standard Operating ProceduresEnforce Standard Operating ProceduresMonitor Performance MetricsTrack Operational EfficiencyIdentify Opportunities for ImprovementCompliance With Federal RegulationsCompliance With State RegulationsCompliance With Organizational RegulationsOperates as Call TakerOperates as DispatcherOffice 365Microsoft WordData EntryFaxCopierCAD System User Operations

Qualifications

3 Years 911 Dispatcher ExperienceHigh School Diploma or Equivalent3 Years Paramedic Experience1 Year Leadership ExperienceAPCO Emergency Medical Dispatch (EMD)APCO Public Safety Telecommunicator (PST)Nationally Recognized Public Safety Telecommunicator CertificationNationally Recognized Emergency Medical Dispatch Certification

Full job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

The Supervisor of Emergency Services Communications performs complex managerial and professional work within the Ambulance Services department. This position is responsible for management and oversight of the coordinated fleet/ground transport system and the communication/dispatch system for all of the statewide areas served by Prisma Health. Day to day operations include 911 EMD Dispatch, Scheduled and Un-scheduled EMS transports - including Emergent, Urgent, and non-Emergent transports- CAD systems, and radio communication systems, along with associated technology. This also includes administration of departmental personnel and any future programs that fall within the confines of the department, as assigned by the Manager or Director. All employees are expected to be knowledgeable and compliant with Prisma Health’s values of compassion, dignity, excellence, integrity, and teamwork.

Supervisor - Prisma Health Ambulance Services (PHAS) Communications

Essential Functions

  • All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.

  • Works with and monitors CAD operations to ensure accuracy of information held within and ensure confidentiality of data points and measures. Works to ensure operational readiness of the Emergency Communications Center (ECC) 24/7.

  • Coordinate with internal teams, external agencies, and stakeholders to ensure effective information flow.

  • Supervise and mentor communications personnel, including scheduling, performance management, and professional development.

  • Oversee day-to-day communication operations, including emergency dispatch, incident reporting, and information dissemination.

  • Ensure the reliability, functionality, and maintenance of all communication systems and equipment.

  • Develop, implement, and enforce communication policies, protocols, and standard operating procedures.

  • Monitor performance metrics, track operational efficiency, and identify opportunities for improvement.

  • Ensure compliance with federal, state, and organizational regulations and standards.

  • Operates as a call taker or dispatcher as needed for fill in for open, un-filled positions.  

  • Performs other duties as assigned.

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Supervisor/Management Responsibilities

This is a supervisor job which may have direct supervision of team members which may include hire/termination authority, disciplinary authority, and performance management responsibilities.  May include final budget authority. Job is not considered a member of management staff.

Minimum Requirements

  • Education - High School diploma or equivalent OR post-high school diploma/highest degree earned - preferred

  • Experience - Three (3) years of experience as a 911 Dispatcher. Three (3) years of experience as a Paramedic preferred. One (1) year Leadership experience preferred

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In Lieu Of

N/A

Required Certifications, Registrations, Licenses

The Association of Public-Safety Communications Officials (APCO) Emergency Medical Dispatch (EMD) and/or APCO Public Service Telecommunicator (PST) OR another, nationally recognized Public Safety Telecommunicator and/or Emergency Medical Dispatch Certification preferred

Knowledge, Skills, Abilities

  • Proficient in Office 365 (Outlook, Word, Excel, PowerPoint, data entry).

  • Knowledge of office equipment (fax / copier)

  • Knowledge of CAD system user operations.

Work Shift

Variable (United States of America)

Location

Oconee Medical Campus

Facility

1024 Prisma Health EMS

Department

10247256 Ambulance Services

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