Assistant Manager- Customer Support
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At a glance
Job overview
Yubi is hiring an Assistant Manager- Customer Support. Yubi is seeking an Assistant Manager for Customer Support to lead a team of representatives, providing guidance, coaching, and training to ensure excellent customer service. This role involves developing and implementing customer support strategies to improve satisfaction and loyalty, analyzing feedback and metrics for improvement, and collaborating with other departments to resolve customer issues. The Assistant Manager will also manage customer support operations, budgets, and foster a positive team culture.
Key focus areas include Lead a team of customer support representatives, Provide guidance, coaching, and training to ensure excellent customer service, and Develop and implement customer support strategies.
Important skills include Guidance, Coaching, Training, Customer Service, Customer Support Strategies, and Customer Satisfaction.
Skills & qualifications
Skills
Full job description
About Us Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.
From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.
Job Description Key Responsibilities:
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Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent customer service
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Develop and implement customer support strategies to improve customer satisfaction and loyalty
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Analyze customer feedback and metrics to identify areas for improvement and implement changes
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Collaborate with other departments to resolve customer issues and improve overall customer experience
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Manage customer support operations, including scheduling, workflow, and process improvements
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Develop and manage customer support budgets and forecasts
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Ensure compliance with company policies and procedures
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Identify and implement opportunities for process improvements and cost savings
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Foster a positive and inclusive team culture that values customer-centricity and collaboration
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Develop and maintain relationships with key customers and stakeholders to ensure customer satisfaction and loyalty.
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