COMMUNICATIONS OPERATOR
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At a glance
Job overview
Operates the hospital console, answers and transfers calls professionally, takes and relays messages, and provides accurate information to physicians while maintaining required competencies.
Skills & qualifications
Skills
Qualifications
Full job description
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JOB DESCRIPTION DETAILS
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Job Summary :
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Knowledgeable in the efficient operation of the hospital's console. Professionally and promptly answers incoming calls; transfers callers as appropriate; answers questions from callers in accordance with established hospital policy. Takes and relays messages. Receives calls from caller/patient in professional and courteous manner, and relates to physician complete and accurate information pertaining to the call received.
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Education :
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Position requires a high school diploma or GED and 0- 6 months equivalent combination of education and experience in related area.
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Registration/Certification/Licensure :
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None listed
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Experience :
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Position requires 0-6 months related experience.
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Other Requirements :
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Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
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Position requires weekend and night availability.
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