Business Process Quality Consultant
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At a glance
Job overview
Insight Global is hiring a Business Process Quality Consultant. The Business Process Quality Consultant will develop and implement end‑to‑end internal processes for new product delivery, ensure clear cross‑functional alignment, draft and validate procedures, coordinate information across teams, conduct stakeholder interviews and data analysis, support early‑adopter readiness, facilitate review sessions, create documentation, prepare processes for North America release, and present insights to leadership.
Key focus areas include Develop and implement end‑to‑end internal processes supporting new product delivery and support lifecycles, Ensure processes are clearly defined, aligned across functions, and structured into appropriate lanes with clear ownership and accountability, and Draft, validate, and finalize processes to enable new delivery services to market.
Important skills include Microsoft Word and Visio.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
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Develop and implement the creation of end-to-end internal processes supporting new product delivery and support lifecycles.
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Ensure processes are clearly defined, aligned across functions, and structured into appropriate lanes with clear ownership and accountability.
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Draft, validate, and finalize processes to enable new delivery services to market.
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Coordinate process-related information among engineering, sales, marketing, delivery, and support teams.
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Conduct stakeholder interviews and perform data analysis to identify current processes.
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Support readiness for early adopters and optimize procedures based on practical implementation and feedback.
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Facilitate process review sessions to promote effective adoption of new workflows.
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Create clear, high-quality documentation for both customers and internal teams using MS Word, Visio, and similar tools.
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Prepare processes for release in North America with the aim of expanding the services globally.
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Present process insights, suggestions, and strategic plans with leadership
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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5-7 years related experience
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Bachelor’s degree (Business, Engineering, Operations)
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Non-degree considered if 12+ years of related experience along with a high school diploma or GED
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Frequent travel (6-20%)
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Frequent overnight stays (6-20%)
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Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday Plusses:
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At least 5 years of experience in process consulting, operations, or cross-functional program roles.
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Strong oral, written, and presentation communication skills.
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Demonstrated ability to create high-quality documentation using MS Word, Visio, or similar tools.
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Experience working in cross-functional environments aligning roles and responsibilities.
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Good analytical and problem-solving skills. Experience supporting customer-facing teams or deliverables.
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Experience in high-technology, automation, or engineering-driven environments. Experience supporting new product introduction (NPI) or go-to-market initiatives.
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Lean, Six Sigma, or process improvement certification.
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Experience scaling processes across regions or global organizations.
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Ability to influence without authority and drive organizational alignment.
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Familiarity with CRM, ERP, or workflow tools.
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