French Support Center Coordinator
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At a glance
Job overview
Beacon Hill Solutions Group is hiring a French Support Center Coordinator. The coordinator will support French‑speaking members for a global humanitarian organization, handling high‑volume phone and email inquiries, maintaining member records, managing confidential information, and troubleshooting app issues, all while working remotely with occasional on‑site training in Evanston, Illinois.
Key focus areas include Field high volume phone and email inquiries in English and French, Maintain detailed and accurate records in a member relations database, and Handle confidential personal and financial information.
Important skills include French Language, English, MS Office, Customer Relationship Management Systems, Phone Communication, and Email Communication.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Our client, a global humanitarian organization, is looking to add to its member support team. This is a diverse team that serves a diverse, global member population with a wide variety of requests. The current opening is to support the members from French-speaking nations and will require business fluent French language written and verbal communication skills. This is an immediate opening for 6 months that could evolve into a permanent business need. This role is fully remote, but will require availabitliy to commute to Evanston, IL if local for 5-6 days of training throughout first month.
The role:
Fielding a high volume of phone and email inquiries as a first point of contact for the organization in both English and French
Maintaining detailed and accurate records in a member relations database
Handling confidential personal and financial information
Troubleshooting issues with and helping to provide positive user experience on the external member-facing apps
You:
Business-level fluency in French and English, both verbal and written
At least 1+ year of experience offering internal or external customer service in a corporate setting or nonprofit organization
Experience navigating customer relationship management systems and utilizing MS Office
The ability to work remotely without interruption, including a home work space and reliable internet.
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc1NTUxLjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ
Minimum Education Required
Not Specified
Minimum Experience Required
Not Specified
Shift
First (Day)
Number of Openings
1
Compensation
$22.00 - $24.00 / Hourly
Postal Code
55155
Job Type
Full Time
Place of Work
On-site
Requisition ID
54267
Job Benefits
See job description
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