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Associate Implementation Specialist

ABBTECH Professional Resources, Inc.

Memphis, TNJob$35–45/hrTracked 1mo agoSeen in employer's feed 5 days ago
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At a glance

Compensation
$35–45/hr
Location
Memphis, TN
Work Authorization
Not specified

Job overview

ABBTECH Professional Resources, Inc. is hiring an Associate Implementation Specialist. The Associate Implementation Specialist will provide day-to-day data center operational support, including escorting field engineers, managing parts inventory, and maintaining environment documentation. This role requires strong customer communication skills, the ability to work well within an onsite team, and flexibility for weekend and holiday work. Candidates should be comfortable with hardware repair and troubleshooting.

Key focus areas include Manage ticket management/Tracking, Provide day-to-day data center operational support, and Escort and coordinate with dispatched field engineers.

Successful candidates bring US Citizenship Or Green Card, Lift 65 Pounds, and Work While On Ladder. Important skills include Customer Communication, Communication, Collaboration, Problem Solving, Customer Service, and Attention To Detail. Preferred (not required): RoCE Network Experience, Nvidia GPU, and Nvidia NIC.

Skills & qualifications

RequiredNice to have

Skills

Customer CommunicationCommunicationCollaborationProblem SolvingCustomer ServiceAttention to DetailTicket ManagementData Center Operational SupportParts ManagementInventory ManagementDocumentation MaintenanceSystem UpdatesServer MonitoringService Request ManagementTroubleshootingLog CollectionFirmware UpgradesHardware Break/FixParts ReplacementHardware DeploymentOS InstallationGPU ConfigurationSystem TestingSystem ValidationBasic Network ExperienceLinux Logs ReadingLinux CLIRoCE Network ExperienceNvidia GPUNvidia NIC

Qualifications

Flexible ScheduleComfortable on HW Repair SideHands-on Server ExperienceLift 65 PoundsWork While on a LadderWork in a Fast-Paced EnvironmentUS Citizenship or Green CardDell FSE Experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Match

Full job description

Location: Memphis, TN- 5 days per week

Associate Implementation Specialist

Candidate must be flexible in working during the weekends and holidays when customer

requires.

  • Strong Customer communication skills, both verbal and written

  • Ability to work well within an onsite team in a dynamic environment

  • Flexible schedule, including ability to support after hours and/or weekend schedules

comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.

Responsibilities:

Ticket management/Tracking

Good problem-solving skills

Great customer service and communication

Ability to work well within a team

Be able to lift 65 pounds

Be able to work while on a ladder

Great attention to detail

Work in a fast-paced environment

  • Provide day-to-day data center operational support

  • Escort and coordinate with dispatched field engineers

  • Manage parts shipping, receiving, and inventory

  • Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)

  • Coordinate with colocation teams for power, cooling, and facility maintenance activities

  • Execute customer-directed system and version updates

  • Proactively monitor servers and notify customers of issues

  • Open and manage service requests; triage and coordinate break/fix activities with Dell support

  • Perform troubleshooting, log collection, and follow vendor-recommended resolutions

  • Support firmware upgrades and hardware break/fix activities

  • Handle parts replacement and hardware deployment

  • Perform OS installation, GPU configuration, and any testing

  • Conduct system testing and validation to ensure operational readiness

  • Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.

Must have skills:

  • Basic Network experience

  • Experience reading Linux logs

  • Linux cli experience

Nice to have skills:

  • RoCE network experience

  • Nvidia GPU/NIC experience is a plus

Position Details:

  • Pay Rate / Range:$35-__$45.00_______________

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions.

  • Benefits (Regular, Full Time Employees):

  1. Medical, Dental, and Vision offerings

  2. Weekly Direct Deposit

  3. Paid Holidays and Personal Time Off

  4. 401(k) with match

  5. Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages

  6. Pre-Paid Legal and Employee Assistance Programs

  7. Northwest Federal Credit Union Membership

  8. BB&T @ Work Program

This program requires US Citizenship or Green Card (Lawful Permanent Residents

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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