Unit Care Ambassador - Med/Surg 5th Floor North
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At a glance
Job overview
Penn State Health is hiring an Unit Care Ambassador - Med/Surg 5th Floor North. The Unit Care Ambassador at Penn State Health Lancaster Medical Center is responsible for patient care-related secretarial duties. This includes scheduling appointments, interacting with patients, families, physicians, and staff, and providing real-time Admission/Transfer/Discharge communication to registration. The role also involves utilizing the Transport Tracker System to retrieve and enter patient information to facilitate ancillary department workflows.
Key focus areas include Schedule appointments for patients, Interact with patients, families, physicians, and staff, and Provide real time Admission/Transfer/Discharge communication to registration.
Successful candidates bring High School Diploma and Six Months Secretarial Experience. Important skills include Scheduling Appointments, Interacting With Patients, Interacting With Families, Interacting With Physicians, Interacting With Staff, and Admission/Transfer/Discharge Communication. Preferred (not required): Medical Terminology.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Penn State Health - Lancaster Medical Center
Location: US:PA: Lancaster
Work Type: PRN
FTE: 0.001
Shift: Varied
Hours: 7:00a - 7:00p
Recruiter Contact: Jennifer N. Michael at [email protected] (MAILTO://[email protected])
SUMMARY OF POSITION:
Responsible for patient care related secretarial duties to include: scheduling of appointments, interacting with patients, families, physician and staff, provide real time Admission/Transfer/Discharge communication to registration; and utilization of the Transport Tracker System to retrieve and enter patient information to facilitate ancillary department workflows.
5 North is a dynamic, fast‑paced unit at Penn State Health Lancaster Medical Center, providing exceptional quality care for patients undergoing orthopedic and spinal surgery. Our team‑oriented environment fosters strong collaboration among all care providers, including RNs, PCAs, Physical Therapists, Surgeons, Physicians, and Case Management. While the unit specializes in orthopedic and spinal surgical patients, it also cares for a diverse range of medical‑surgical patients.
MINIMUM QUALIFICATION(S):
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High School Diploma or equivalent required.
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Six (6) months secretarial and customer service experience required.
PREFERRED QUALIFICATION(S):
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Knowledge of medical terminology preferred.
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Experience in a medical setting preferred.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
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Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
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Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
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Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
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Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
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Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
WHY PENN STATE HEALTH LANCASTER MEDICAL CENTER?
Penn State Health Lancaster Medical Center is a 341,000-square-foot 129-bed acute care hospital that will give residents of Lancaster and York counties enhanced access to Penn State Health’s expertise and specialty services! Through our core values of Respect, Integrity, Teamwork, and Excellence, our team is committed to compassionate care for our diverse patient population, our community, and each other.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Position Unit Care Ambassador - Med/Surg 5th Floor North
Location US:PA:Lancaster | Clerical and Administrative | PRN
Req ID 97927
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