Issue Management Consultant
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At a glance
Job overview
Apex Systems is hiring an Issue Management Consultant. The Senior Program Manager will lead and enhance the Enterprise Issues Management Program, driving governance, strengthening risk and control frameworks, and ensuring compliance with policy standards. This role involves partnering with Enterprise Risk Management (ERM) and business stakeholders, serving as a subject matter expert for issue management processes, and proactively identifying program improvements. The manager will monitor remediation activities, establish reporting requirements, and ensure adherence to organizational policies and service level expectations.
Key focus areas include Own and manage the end-to-end Enterprise Issues Management Program., Partner closely with Enterprise Risk Management (ERM), Compliance, Audit, and business leaders., and Develop and enhance risk control frameworks, governance protocols, and issue management standards..
Successful candidates bring 7+ Years Program Management Experience, Experience Leading Enterprise Issues Management Program, and Strong Analytical And Problem Solving Skills. Important skills include Risk Management, Data Governance, Controls, Issue Remediation, Continuous Process Improvement, and Risk And Control Frameworks.
Skills & qualifications
Skills
Qualifications
Full job description
Job Duties
Role: Program Manager – Issue Management & Governance
Length: through 12/31/2026 with potential to extend
Location: Hybrid
Open to the following locations:
Minneapolis, MN
Charlotte, NC
Dallas, TX
Chicago, IL
Atlanta, GA
Detroit, MI
Birmingham, AL
Program Manager, Issue Management & Governance
The ideal candidate should have a strong background in risk management, governance, controls, issue remediation, and continuous process improvement.
Position Summary
We are seeking an experienced Senior Program Manager to lead and continuously enhance the Enterprise Issues Management Program. This role will be responsible for driving issue management governance, strengthening risk and control frameworks, ensuring compliance with policy standards, and partnering closely with Enterprise Risk Management (ERM) and business stakeholders.
The Program Manager will serve as the subject matter expert for issue management processes, corrective action planning, quality assurance standards, and portfolio oversight. This individual will proactively identify opportunities for program improvement, monitor issue remediation activities, establish reporting requirements, and ensure adherence to organizational policies, governance standards, and service level expectations.
Key Responsibilities
Own and manage the end-to-end Enterprise Issues Management Program, including governance, oversight, reporting, and continuous improvement initiatives.
Partner closely with Enterprise Risk Management (ERM), Compliance, Audit, and business leaders to ensure effective identification, escalation, remediation, and closure of issues.
Develop and enhance risk control frameworks, governance protocols, and issue management standards to drive consistency across the organization.
Establish program metrics, reporting requirements, dashboards, and executive-level communications related to issue management activities and portfolio health.
Monitor issue remediation portfolios to ensure compliance with established Service Level Agreements (SLAs), risk tolerances, and regulatory expectations.
Provide guidance and challenge to issue owners regarding root cause analysis, corrective action plans, remediation strategies, and issue documentation.
Review and assess issue submissions to ensure adherence to policy requirements and governance standards.
Collaborate with Quality Assurance (QA) and Quality Control (QC) teams to improve issue management processes and ensure issues meet organizational quality standards.
Facilitate governance forums, working groups, and stakeholder meetings focused on issue management effectiveness and risk reduction.
Identify program risks, process gaps, and control weaknesses, recommending strategic improvements to strengthen the overall risk management framework.
Support regulatory, internal audit, and external audit inquiries related to issue management activities and corrective action tracking.
Drive a culture of accountability, transparency, and continuous improvement across the organization.
Required Qualifications
7+ years of experience in Program Management, Risk Management, Governance, Compliance, Audit, Controls, or related disciplines.
Demonstrated experience leading or managing an Enterprise Issues Management Program, Risk Governance Program, or Regulatory Remediation Program.
Strong understanding of risk management frameworks, internal controls, issue lifecycle management, and governance practices.
Experience partnering with Enterprise Risk Management (ERM), Internal Audit, Compliance, and business stakeholders.
Proven ability to develop corrective action plans, remediation strategies, root cause analyses, and issue resolution processes.
Experience designing executive reporting, risk dashboards, performance metrics, and portfolio monitoring processes.
Strong analytical and problem-solving skills with the ability to identify trends and recommend strategic improvements.
Exceptional stakeholder management, facilitation, communication, and influencing skills.
Demonstrated ability to manage multiple priorities in a fast-paced, highly regulated environment.
Experience with Governance, Risk, and Compliance (GRC) platforms and issue management systems.
Minimum Education Required
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Minimum Experience Required
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Shift
First (Day)
Number of Openings
1
Compensation
$
Postal Code
55305
Job Type
Full Time
Place of Work
On-site
Requisition ID
3041205
Job Benefits
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