Front Desk Agent
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At a glance
Job overview
BBL Hospitality is hiring a Front Desk Agent. The Front Desk Agent at BBL Hospitality in Saratoga Springs works full‑time in a newly renovated hotel, providing courteous guest service, handling check‑ins and check‑outs, and supporting hotel operations while maintaining high hospitality standards.
Key focus areas include Register guests promptly using up‑selling techniques, Check guests out and process payments, and Respond to guest requests and promote hotel services.
Important skills include Typing, Computer Aptitude, Interpersonal Skills, Reading, Writing, and Basic Math.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Salary Range $16.00 - $18.00 Hourly
Position Type Full Time
Job Shift Any
Category Hospitality - Hotel
Description
COME AND JOIN OUR AMAZING TEAM!
Position is full time 32+ hours per week Prior Marriott Experience is a plus Must be available to work Holidays and Weekends Hotel is newly renovated and we have a great client base
We are pleased to share the benefit options that we offer:
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Paid Time Off
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401K Investment
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Referral Bonus
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Associate Development Plan Opportunities
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Internal Promotion Opportunities
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Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
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Associate Travel Program Discounts
Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.
Duties to include, but not limited to :
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Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
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Checks guests out of the hotel; processes customer payments according to established policies and procedures.
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Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
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Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
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Books guest reservations or coordinates with reservation center.
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Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
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Issues, controls and releases guest safe-deposit boxes.
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