Event Staff
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At a glance
Job overview
ASM Global (venues) is hiring an Event Staff. Event Staff provide excellent guest service at the Rapides Parish Coliseum and Entertainment Center, greeting attendees, scanning tickets, directing guests, maintaining safety, and assisting with various event tasks while working independently under minimal supervision.
Key focus areas include Greet guests with a smile as they enter the facility, Scan tickets and ensure all guests have proper credentials, and Provide guests with friendly and accurate directions.
Important skills include Guest Service, Self-Starter, Operate Under Minimal Supervision, Ticket Scanning, Bag Checking, and Crowd Management.
Skills & qualifications
Skills
Qualifications
Full job description
Position – Event Staff
Facility Name – Rapides Parish Coliseum & Entertainment Center at RPC
Location – Alexandria, LA
POSITION: Event Staff
DEPARTMENT: Event Operations
REPORTS TO: Director of Event Services
EMPLOYMENT TYPE: Part-Time (As Needed)
FLSA STATUS: Hourly Non-Exempt
Event Staff are responsible for providing excellent guest service for events at both the Rapides Parish Coliseum and The Entertainment Center at Rapides Parish Coliseum. The applicant should be a self-starter who is able to operate under minimal supervision to act as a ticket scanner, bag checker, crowd manager, or in any other related area when assigned.
- Greet guests with a smile as they enter the Rapides Parish Coliseum & Entertainment Center
- Scan tickets and ensure all guests have a proper ticket/credential.
- Provide guests with friendly and accurate directions.
- Check tickets for guests attempting to access their section and assist them in locating their seat.
- Direct guests to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Coordinator.
- Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
- Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
- Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
- Follow all operating policies and procedures at all times.
- Perform searches of bags to eliminate restricted and unauthorized items.
- Be dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.
- Assist guests with answering any event or facility related questions.
- Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc.
- Provide special accommodations for wheelchairs and other disabled patrons, senior citizens, students and groups.
- Act as a parking attendant, watching over lot to ensure security.
- Assist guests with answering any event or facility related questions.
- Forward complaints to Director of Event Services or Event Coordinator as applicable.
- Keep aisles, concourses, and stairs clear of guests while event is in progress.
- Report suspicious activities and persons
- Watch for irregularities, such as security breaches at credential checkpoints, recognize facility and safety hazards, respond to emergency situations and help prepare building for opening.
- At least 18 years of age.
- Must have the ability to read, write and understand English in a working environment.
- Friendly, outgoing personality.
- Ability to take direction well and work well with others.
- Must maintain a neat, well-groomed appearance that conveys professionalism at all times.
- Other duties as assigned.
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