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Senior Sales Operations Analyst

Ninja Van

SingaporeJobNo compensation foundPosted 4w agoVerified open 4 days ago
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At a glance

Compensation
No compensation found
Location
Singapore
Work Authorization
Not specified

Job overview

Ninja Van is hiring a Senior Sales Operations Analyst. The Senior Sales Operations Analyst leads sales forecasting and planning, monitors performance against budgets, and improves forecasting accuracy. This role designs and optimizes sales processes, drives automation through CRM systems, and ensures strong CRM data governance. The analyst also analyzes sales performance, customer trends, and market data to identify opportunities and collaborates with cross-functional teams to align on commercial objectives.

Key focus areas include Lead sales forecasting and planning activities to support business and operational planning, Monitor actual performance against forecasts and budgets, identifying risks and recommending adjustments, and Improve forecasting accuracy by implementing better processes, tools, and reporting systems.

Successful candidates bring 3–5 Years Sales Operations Experience. Important skills include Sales Forecasting, Pipeline Reporting, Dashboard Creation, Performance Analysis, Analytical Skills, and Problem-Solving. Preferred (not required): SQL.

Skills & qualifications

RequiredNice to have

Skills

Sales ForecastingPipeline ReportingDashboard CreationPerformance AnalysisAnalytical SkillsProblem-SolvingExcelPivotTablesXLOOKUPDynamic ArraysFinancial ModellingCross-Functional TeamworkInfluence StakeholdersProcess ImprovementInterpret Large DatasetsSQL

Qualifications

3-5 Years Sales Operations Experience3-5 Years Commercial Excellence Experience3-5 Years Process Improvement Experience

Full job description

Key Responsibilities 1.Sales Planning & Forecasting

  • Lead sales forecasting and planning activities to support business and operational planning.

  • Monitor actual performance against forecasts and budgets, identifying risks and recommending adjustments.

  • Improve forecasting accuracy by implementing better processes, tools, and reporting systems.

  • Develop dashboards and reports that provide visibility into sales performance and forecast accuracy.

  • Present meaningful insights and variance analyses to stakeholders 2. Sales Operations & Process Improvement

  • Design, implement, and optimise end-to-end sales processes across the customer lifecycle.

  • Drive automation and scalability of commercial processes through CRM systems and technology.

  • Ensure strong CRM data governance, including pipeline hygiene, naming conventions, and data quality.

  • Promote adoption of sales tools and continuously identify opportunities for process improvements.

  • Work with regional and cross-functional teams to enhance sales systems and workflows. 3. Business Performance & Revenue Optimisation

  • Analyse sales performance, customer trends, and market data to identify opportunities and performance gaps.

  • Develop dashboards and reports to monitor key sales metrics and recommend actionable improvements.

  • Partner with Sales Leadership to design commission structures, incentive programmes, and commercial frameworks.

  • Provide customer lifetime value (CLTV), churn, and profitability insights to support retention and upselling strategies.

  • Develop pricing guardrails and commercial principles that protect business margins while supporting growth.

  • Cross-functional Collaboration

  • Partner with Sales, Marketing, Finance, and Operations to ensure alignment on commercial objectives.

  • Support strategic planning by providing accurate data, insights, and recommendations.

  • Foster strong relationships with stakeholders to drive continuous process improvement and operational excellence. Requirements

  • 3–5 years of experience in Sales Operations, Sales Planning, Business Operations, Commercial Excellence, or Process Improvement.

  • Proven experience in sales forecasting, pipeline reporting, dashboard creation, and performance analysis.

  • Must have experience with SQL is an added advantage. Strong analytical and problem-solving capabilities, with advanced proficiency in Microsoft Excel (PivotTables, XLOOKUP, Dynamic Arrays, and Financial Modelling).

  • Experience working closely with cross-functional teams including Sales, Marketing, Finance, and Operations.

  • Demonstrated ability to influence stakeholders and drive process improvements without direct authority.

  • Strong analytical and problem-solving skills with the ability to interpret large datasets.

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