Patient Services Specialist - Lake Wylie MOB
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At a glance
Job overview
CaroMont Health is hiring a Patient Services Specialist - Lake Wylie MOB. The Patient Services Specialist provides front‑office support at the Lake Wylie Medical Office Building, greeting patients, delivering excellent in‑person and phone customer service, handling co‑payments, scheduling, updating demographics, obtaining referrals and pre‑certifications, and performing other clerical duties while modeling CaroMont Health’s mission and values.
Key focus areas include Greet and welcome patients, Provide excellent customer service in‑person and over the phone, and Collect co‑payments from patients.
Successful candidates bring High School Diploma and 6+ Months Customer Service. Important skills include Communication, Interpersonal Skills, Reading and Writing, Mathematical Calculations, Fast‑Paced Environment Adaptability, and Self‑Motivation.
Skills & qualifications
Skills
Qualifications
Full job description
***This position is intended for Lake Wylie Medical Office Building but you will remain in your current position until confirmed by manager of an appropriate date to allow for adequate orientation/training.
Job Summary: Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health.
Qualifications: High School diploma or equivalent with at least 6 months customer service experience required. Medical Office experience preferred. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between physicians, office staff, patients and their family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality.
EOE AA M/F/Vet/Disability
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