Credit Services Associates
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At a glance
Job overview
Insight Global is hiring a Credit Services Associates. HD Supply seeks entry-level Credit Inbound Associates for its New Braunfels, TX team, handling high‑volume inbound credit calls, providing account information, collecting payments, routing inquiries, and supporting internal teams while maintaining quick, efficient resolutions.
Key focus areas include Handle a high volume of inbound calls (~60 per day), Serve as the first point of contact for credit inquiries, and Provide account information including balances and statements.
Important skills include Strong Communication, Collect Payment Professionally, and Inbound Call Handling.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
HD Supply is seeking entry-level Credit Inbound Associates to join its Credit Inbound team in New Braunfels, TX. This team serves as the front line for all customer credit inquiries and acts as the primary entry point into HD Supply’s broader credit organization. Most employees across credit, collections, and account services, including the senior manager, begin their careers on this team and are promoted internally.
Key Responsibilities:
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Handle a high volume of inbound calls (approximately 60 calls per day) from customers, internal departments, and sales teams
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Serve as the first point of contact for credit-related inquiries
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Provide account information including balances, invoice copies, statements, and basic account status
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Collect payment on every call when applicable (“collect on every call” model)
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Route calls to collections or other departments when requests fall outside scope
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Support internal Customer Care and Sales teams with credit holds, account status, and order-related questions
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Maintain a “short and sweet” call approach focused on quick resolution and high efficiency
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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Prior customer service experience (50-70 calls/day)
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Strong communication skills
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Ability to collect payment professionally and confidently
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Reliable and able to work fully onsite
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Able to pass background and drug screening prior to start
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