Veeva Support Analyst
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At a glance
Job overview
Insight Global is hiring a Veeva Support Analyst. Insight Global is seeking a L2 Support Analyst for a large pharmaceutical client to join a team responsible for implementation and support of clinical trial technologies, analyzing support trends, identifying root causes, and driving process improvement using Python/SQL and BI tools while triaging tickets.
Key focus areas include Analyze support trends across technology implementations to identify root causes for large‑scale resolution and process improvement., Support and triage tickets alongside the larger team., and Implement and support clinical trial technologies..
Important skills include Python, SQL, BI Tools, Root Cause Analysis, Process Improvement, and Triage.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is currently seeking a L2 Support Analyst for a large pharmaceutical client. This person will be joining a large team responsible for implementation and support of clinical trial technologies. This person will be responsible primarily for analysis and review of support trends across technology implementations with the goal of identifying root cause for large scale resolution and process improvement. This person should have experience with technologies such as Python/SQL and BI tools to do this. This person will also be responsible for support/triage of tickets along with the larger team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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3+ years of experience in L2 support including root cause analysis
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Data analysis using relevant BI tools and Python/SQL for basic queries
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Process improvement
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Triage across internal technology teams and external vendors
Excellent communication and analysis experience
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