CUSTOMER SVC/SR DEPT LEADER

Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and established standards for the department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.

• Communicate company, department, and job specific information to associates.

• Collaborate with associates and promote teamwork to help achieve company/store goals.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

• Responsible for maintaining records and paperwork required for company and federal compliancy: Anti-money Laundering

• Monitor and control supply expenses for the department.

• Manage cash control, sales and cash items and records for the store.

• Manage the scheduling of Front-end associates to provide adequate department coverage.

• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

• Develop and implement a department business plan to achieve desired results.

• Create and execute sales promotions in partnership with store management.

• Implement the period promotional plan for the department.

• Stay current with present, future, seasonal and special ads.

• Monitor and control expenses for the department.

• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

• Ensure the department associates are current and compliant with company training standards.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

• Adhere to all local, state and federal laws, and company guidelines.

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills

• Knowledge of basic math

• Ability to handle stressful situations

• Retail or Customer Service experience

• Frontend experience

Desired

• High school diploma or equivalent

• Frontend Supervisor

• Management experience

• Retail experience

• Second language: speaking, reading and/or writing