Third Shift Customer Service
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At a glance
Job overview
Planet Fitness is hiring a Third Shift Customer Service. The Overnight Cleaner will be responsible for maintaining the overall cleanliness of the facility to ensure a positive and safe member experience. This role involves greeting members, responding to questions, cleaning and sanitizing various areas, stocking supplies, and reporting equipment issues. The position requires punctuality, reliability, and a positive attitude.
Key focus areas include Greet members, prospective members and guests by providing exceptional customer service, Respond to member questions and concerns in a timely and professional manner, and Maintain the neatness and cleanliness of the club.
Successful candidates bring Must Be 18+. Important skills include Exceptional Customer Service, Punctuality, and Reliability. Preferred (not required): Positive Attitude, Strong Listener, Empathy, and Problem Solving.
Skills & qualifications
Skills
Qualifications
Full job description
Benefits:
- Free Gym Membership
Job Summary The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am Monday through Thursday . Essential Duties and Responsibilities
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Greet members, prospective members and guests by providing exceptional customer service
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
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Maintain the neatness and cleanliness of the club
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Monitor for safety of persons and cleanliness in the club
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Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
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Stock locker rooms with proper supplies/paper products.
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Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
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Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements
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Cleaning background preferred
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Customer Service background preferred
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A passion for fitness and health
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Upbeat and positive attitude!
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Punctuality and reliability is a must
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers
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Strong listener with the ability to empathize and problem solve
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Demonstrate diplomacy in all interactions while using appropriate behavior and language
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High School diploma/GED equivalent preferred
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Must be 18 years of age or older Physical Demands
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Continual standing and walking during shift
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Acknowledgement of members when maintaining the facility
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Must be able to occasionally lift up to 50 lbs
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Will dilute and clean with chemicals throughout shift
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Clean and sanitize equipment, restrooms and surfaces throughout the club
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Monitor club and assist members throughout entirety of shift
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