Guest Service Agent
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At a glance
Job overview
Drury Hotels is hiring a Guest Service Agent. Drury Hotels is hiring a Guest Service Agent to be the happy, helpful face of the hotel, delivering friendly and professional service to guests at check‑in, check‑out and during breakfast and evening kickback periods. The role includes cash handling, guest record maintenance, and problem resolution. Drury offers flexible scheduling, paid time off, hotel discounts, health benefits, 401(k) match and a quarterly bonus up to $3,200.
Key focus areas include Serve as the happy, helpful face of the hotel to guests entering and departing the front door., Ensure exceptional, positive experiences for diverse team members and guests., and Assist guests in a friendly, efficient, courteous, and professional manner..
Important skills include Customer Service, Front Desk Operations, Cash Handling, Food Preparation, Hospitality Service, and Communication.
Skills & qualifications
Skills
Benefits
Full job description
Property Location:
Drury Plaza Hotel - 140 Jake Thomas Road , Pigeon Forge, Tennessee 37863
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
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Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
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Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
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Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
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Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
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Retirement - Company-matched 401(k)
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Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
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Assist guests in a friendly, efficient, courteous, and professional manner.
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Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
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Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
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Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
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Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
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Warm and friendly manner in relating to and interacting with the public
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Demonstrated attention to detail while handling multiple tasks simultaneously
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Familiarity with handling money, making change, and using office machines in day-to-day activities
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Ability to speak and receive direction (written and verbal direction) in English
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Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy. Hiring Immediately!
You've read the whole posting — now see how you match it.