Administrative Lead

Access Dubuque

Dubuque, IAFull-time$22–27/hrSeen 4w agoSeen in employer's feed today

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this. New roles like this one near Dubuque, IA, by email.

Don't just apply. Show up ready.

Olive works from this exact posting.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation

$22–27/hr

Location

Dubuque, IA

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Associate's degree

Job overview

The Administrative Lead serves as a hands‑on member and primary leader of the administrative team, supporting, training, and developing staff across all offices. The role oversees coordination of training, scheduling, customer service initiatives, and operational procedures while fostering a professional, collaborative environment and maintaining strong relationships with physicians and patients.

Skills & qualifications

RequiredNice to have

Skills

WINOMSPatient ManagerPBHS Referral SystemsThird-Party Financing ProgramsMicrosoft WordMicrosoft ExcelSelf-MotivationConfidenceProfessionalismWritten CommunicationVerbal CommunicationInterpersonal SkillsAnalytical SkillsProblem SolvingOrganizational SkillsLeadershipBasic Computer Proficiency

Qualifications

Associate’s or Bachelor’s Degree in Related Field or EquivalentThree Years Administrative Supervisory Experience

Full job description

Administrative Lead

Sedona Staffing Services

0 Positions

ID: 59170618

Posted On 08/11/2026

Job Overview

ADMINISTRATIVE LEAD

LOCATION: DUBUQUE, IA

WAGE: $22-$27/HOUR

Administrative Team Lead

Position Overview

The Administrative Lead serves as both a hands-on member of the administrative team and the primary leader responsible for supporting, training, and developing administrative staff across all offices. This position oversees the coordination of administrative training, scheduling, customer service initiatives, and operational procedures while promoting a professional and collaborative work environment.

Key Responsibilities

Lead, train, mentor, and supervise Administrative Assistant team members across all locations.
Work full-time as an active member of the administrative team.
Prepare and distribute the weekly administrative staff schedule.
Create, maintain, and update a comprehensive Administrative Assistant training guide.
Assist in developing, implementing, and maintaining administrative policies and procedures.
Build and maintain strong working relationships with referring physicians and their staff to support appointment coordination and patient care.
Develop and facilitate customer service training programs for administrative personnel.
Train and support staff in conducting patient financial treatment consultations.
Collaborate with the Practice Administrator to assess training effectiveness and support special projects and operational initiatives.
Maintain proficiency in administrative and practice management software, including WINOMS, Patient Manager, PBHS referral systems, and third-party financing programs.
Promote positive working relationships and address workplace challenges in a constructive and solution-focused manner.
Identify problems, recommend solutions, and actively participate in resolving issues.
Participate in compliance initiatives and promptly report concerns or improprieties to the appropriate management personnel.
Deliver consistently high-quality customer service aligned with the organization’s mission and values.
Protect the confidentiality of patient, physician, referring physician, employee, and visitor information.
Discuss confidential matters only with appropriate personnel and in appropriate settings.
Represent the organization professionally and consistently with its mission, vision, and values.

Education & Experience

Associate’s or Bachelor’s degree in a related field, or equivalent professional experience.
Minimum of three years of experience in an administrative, supervisory, or managerial capacity.

Qualifications

Strong self-motivation, confidence, and professionalism.
Excellent written and verbal communication skills.
Strong interpersonal skills with the ability to establish and maintain positive relationships with physicians, management, and colleagues.
Effective analytical and problem-solving abilities.
Strong organizational skills and the ability to manage multiple priorities.
Basic computer proficiency, including Microsoft Word and Excel.
The ability to lead by example while providing support, guidance, and accountability to administrative team members.