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Client Support Analyst

Experian

Schaumburg, ILRemoteFull-timeNo compensation foundPosted 3w agoVerified open 1w ago
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At a glance

Compensation
No compensation found
Location
Schaumburg, ILRemote
Schedule
Full-time
Work Authorization
Not specified

Job overview

Experian is hiring a Client Support Analyst. The Client Support Analyst is a client‑facing, multi‑functional role that supports one of Experian’s highest‑profile partners during time‑sensitive, compliance‑critical year‑end operations, combining client relationship management, data oversight, project management, technical system fluency, and production accuracy while working remotely.

Key focus areas include Oversee end‑to‑end client case management across multiple systems, Validate, format, QA, and deliver year‑end tax forms for US and Canadian filings, and Serve as primary client contact in status meetings, calls, and updates.

Important skills include Salesforce, Smartsheet, Excel, Customer Success Metrics, Payroll In US Tax Forms, and Payroll In CAN Tax Forms. Preferred (not required): Client Relationship Management, Data Oversight, Project Management, and Technical System Fluency.

Skills & qualifications

RequiredNice to have

Skills

SalesforceSmartsheetExcelCustomer Success MetricsPayroll in US Tax FormsPayroll in CAN Tax FormsW21099PRT4RL1Tax Year-End ProcessingData-Heavy Client ServicesClient BillingContract ReviewLeading TrainingPresentations With ClientsClient Relationship ManagementData OversightProject ManagementTechnical System FluencyProduction AccuracyClient Case ManagementTrackingTime ManagementStatus CommunicationDocumentationW-2 GUW-2 VICanadian Forms T4ACanadian Forms RL-1File Formatting Issues ResolutionStatus MeetingsLeading CallsPresenting UpdatesHigh-Touch CommunicationClient-Facing SummariesTroubleshoot Production IssuesTroubleshoot Data IssuesTroubleshoot Processing Issues

Qualifications

5+ Years Client Services ExperienceExperience With Enterprise-Level ClientsExperience With Partners in Regulated Industries

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end operations. You will extend beyond basic support—it combines client relationship management, data oversight, project management, technical system fluency, and production accuracy. The CSA reports to the Director of Customer Success and works remotely.

What you'll do:

  • Oversee end-to-end client case management, including tracking, prioritization, status communication, and documentation across multiple systems.

  • Support year-end tax form processing by validating, formatting, QA'ing, and delivering files for W-2 GU, VI, PR, 1099 (M, R, NEC), and Canadian forms (T4, T4A, RL-1), while identifying and resolving file formatting issues.

  • Serve as a primary client contact by participating in status meetings, leading calls, presenting updates, and providing high-touch communication and client-facing summaries.

  • Use multiple systems and tools, including Salesforce (SFDC), Smartsheet, Excel, internal proprietary platforms, and shared team trackers to manage client deliverables and case activity.

  • Troubleshoot production, data, and processing issues independently while collaborating with our teams and partners to provide a seamless, accurate, and error-free year-end experience.

  • Support peak year-end processing demands from October through February, including extended hours, occasional evenings and weekends, and accelerated case turnaround expectations.

  • 5+ years of experience working in Client Services

  • Advanced skills in Customer Success metrics

  • Experience working directly with enterprise-level clients or partners in regulated industries

  • Experience with payroll in US and CAN tax forms (W2, 1099, PR, T4 RL1)

  • Experience with tax year-end processing, data-heavy client services, client billing and contract review

  • Experience leading training and presentations with clients

  • Advanced Excel skills (can maintain complex spreadsheets), Salesforce, and Smartsheet knowledge Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Fully remote environment
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays #LI-Remote

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