Access Associate (Full-time, Days)
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Rochester Regional Health is hiring an Access Associate (Full-time, Days). The Access Associate provides front‑desk administrative support in the Dialysis Center, greeting patients, handling check‑in/out, managing calls, scheduling appointments, verifying insurance, and processing payments. The role requires a warm, inviting disposition and strong customer service and communication abilities.
Key focus areas include Manage incoming calls and provide information, Greet patients and direct them as needed, and Schedule patient appointments.
Important skills include Computer Skills, Customer Service, and Communication.
Skills & qualifications
Skills
Qualifications
Full job description
Summary
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
Job Title: Access Associate
Location: 370 East Ridge Road, Rochester, NY 14621
Department: Dialysis Center - Seneca Ridge
Hours per week: 40, Full-time
Schedule: Monday-Friday, 8:30am-5pm
Required Qualifications
NA
Preferred Qualifications
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2-year degree or equivalent combination of education and work experience preferred
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Intermediate computer skills
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Excellent customer service and communication skills
Responsibilities
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Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
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Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
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Billing & Payments. Collect and process payments when applicable
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$17.85 - $20.00
CITY:
Rochester
POSTAL CODE:
14621
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
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