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Shift Supervisor - Security

Bally's Corporation

Baton Rouge, LAFull-time$18/hrPosted 1w agoVerified open 6 days ago
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At a glance

Compensation
$18/hr
Location
Baton Rouge, LA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Bally's Corporation is hiring a Shift Supervisor - Security. The Shift Supervisor – Security ensures high‑quality service for team members and guests at Bally’s casino, maintains guest service standards, investigates incidents and complaints, monitors safety hazards, and leads emergency response drills. They oversee staffing levels, conduct government reporting, manage escalated guest issues, enforce alcohol policies, and communicate critical information to senior staff while upholding confidentiality and attendance guidelines.

Key focus areas include Ensure consistent high‑quality service for team members and guests., Maintain guest service standards to achieve a favorable gaming experience., and Investigate incidents and guest complaints and produce summary reports..

Important skills include Customer Service, Guest Service Standards, Pleasant Attitude, Incident Investigation, Report Writing, and Security Activity Review.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceGuest Service StandardsPleasant AttitudeIncident InvestigationReport WritingSecurity Activity ReviewIntoxicated Guest IdentificationSafety Hazard ReportingEmergency Response LeadershipGovernment ReportingStaffing Level MonitoringEscalated Issue ManagementAlcohol Policy KnowledgeEffective CommunicationInterviewing HiringTeam TrainingWork PlanningPerformance AppraisalRewarding DiscipliningComplaint ResolutionConfidentiality AdherencePositive InfluenceLeadershipAdaptabilityAttendance AdherencePhysical StaminaObservation SkillsProblem Solving

Qualifications

Attendance Guidelines ComplianceFlexible Schedule AvailabilitySpeech and Vision AbilitiesAbility to Work Nights Weekends Holidays

Full job description

ESSENTIAL FUNCTIONS:

  • Ensure consistent high-quality service to all our team members and guests.

  • Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.

  • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.

  • Investigate incidents and guest complaints and produce summary report of findings.

  • Review Security activities with Security Manager.

  • Observe, identify, and appropriately address intoxicated guests.

  • Check for and report safety hazards.

  • Serve as team leader for emergency response drills and evacuations.

  • Complete all government reporting.

  • Monitor staffing levels to ensure budgetary compliance.

  • Manage escalated guest service issues appropriately and discreetly.

  • Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.

  • Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.

  • Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

  • Ensure satisfaction to guests.

  • Follow lawful directions from supervisors.

  • Uphold the company’s non-disclosure and confidentiality policies and agreements.

  • Interact well with others and be a positive influence on team member morale.

  • Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

 

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

  • The hospitality industry is a 24 Hour 365-day operation.

  • This position will primarily be indoors under controlled temperatures.

  • Occasional exposure to outdoor climates

  • Occasional: standing, walking, and lifting up to 50 pounds

  • Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands

  • Speech and Vision abilities are required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

  • Target Hourly Rate: $18 per hour

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