Patient Access Representative - ER
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At a glance
Job overview
Avera is hiring a Patient Access Representative - ER. The Patient Access Representative works the night shift at Lakes Regional Healthcare in Spirit Lake, IA, handling reception and registration of Emergency Department patients, conducting patient interviews, verifying insurance, explaining hospital policies, and managing visitor screening while delivering excellent customer service and attention to detail.
Key focus areas include Receive and register Emergency Department patients, Conduct patient interviews and verify insurance, and Explain hospital visitation and payment policies.
Important skills include Patient Interviews, Insurance Verification, Customer Service, Attention To Detail, Medical Terminology, and Advanced Computer Skills. Preferred (not required): Multiline Phone Systems and Switchboard Experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Location:
Spirit Lake, IA
Worker Type:
Regular
Work Shift:
Night Shift (United States of America)
Be a part of Lakes Regional Healthcare! A multi-disciplinary team built on Compassion, Hospitality, and Stewardship, and the mission of improving the health and well-being of people in the Iowa Great Lakes region.
Position Highlights
Hours: 7:00PM - 7:00AM with rotating weekends & holidays with paid night shift differential.
Join the team at Lakes Regional Healthcare!
Award Winning Health Care: We take our work seriously and are proud to be in the Top 100 Rural and Community Hospital by iVantage Health Analytics and Chartis Center for Rural Health since 2019, in the Top 20 Rural and Community Hospital by the National Rural Health Association, to earn the Outstanding Patient Experience Award 2022 by Healthgrades, and the list goes on.
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Paid Time Off (PTO) available on Day 1!
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Positive Work Environment: Be part of an organization where we practice our mission & values in our daily operations and demonstrate our pride by delivering excellent care.
Lake Regional Healthcare is currently seeking a Patient Access Representative to deliver the best possible service promoting the aide in LRH’s Admitting Team and LRH.
SUMMARY:
Responsible for the reception and registration of Emergency Department patients, including patient interviews and insurance verification, explanation of hospital policies regarding visitation, payment for charges, and services available. Screens visitors and releases patient condition information when authorized. Handles routine patient inquiries and problems. Emphasis on excellent customer service skills as well as attention to detail. Familiarity with multiline phone systems preferred.
EDUCATION AND/OR EXPERIENCE:
High school diploma or equivalent required. Previous switchboard experience and knowledge of hospital systems preferred. Qualified candidate will have exceptional attention to detail, experience with medical terminology, advanced computer skills and excellent customer service skills.
At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.
The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444.
Additional Notices:
For TTY, dial 711
Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.
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