Patient Accounts Representative
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At a glance
Job overview
Lompoc Valley Medical Center is hiring a Patient Accounts Representative. The Patient Accounts Representative analyzes billing elements for timeliness, accuracy, and completeness to comply with contractual and regulatory requirements. This role involves working with other departments to capture coding and billing elements, assisting patients with insurance payment questions, and performing financial assistance screenings for uninsured patients. The representative also coordinates resources for direct patient payments and responds to telephone and verbal requests.
Key focus areas include Analyze billing elements for timeliness, accuracy, and completeness, Work with other departments to capture all coding and billing elements, and Assist patient in addressing insurance payment questions.
Successful candidates bring High School Diploma Or Equivalent. Important skills include Work Under Stress, Work Under Tight Deadlines, Work With Supervisors, Work With Co-Workers, Work With Patients/Residents, and Work With Family Members. Preferred (not required): Analyze Billing Elements, Work With Other Departments, Assist Patients With Insurance Questions, and Financial Assistance Screening.
Skills & qualifications
Skills
Qualifications
Full job description
Salary Range: $19.74- $ 27.22
Pay rates are determined based on experience and internal equity.
Position Summary:
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Analyze billing elements for timeliness, accuracy and completeness to comply with contractual and regulatory requirements.
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Works with other departments to capture all coding and billing elements.
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Assists patient in addressing insurance payment questions.
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Performs financial assistance screening for uninsured patients and identifies resources to assist the patient/family with financial planning when applicable.
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Coordinates resources to aid in direct patient payments of claims when necessary.
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Utilizes a variety of technical platforms including the District’s integrated information system, and external systems
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Responds appropriately and timely to telephone and verbal requests.
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Provides feedback to Director of reimbursement situations that may result in risk management action.
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Must work well under stress or tight deadlines.
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Must work well with supervisors, co-workers, patients/residents, family members and visitors.
District Responsibility:
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Support of the District Mission and Values
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Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.
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Constantly use C-I-CARE principles when communicating with others.
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Performance Improvement Activities
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Professional Development
Position Duties/Responsibility:
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Assist with Registration responsibilities, including switchboard/reception
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Verify insurance coverage and obtain insurance authorization when applicable.
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Determine when assistance is needed from other departments and/or Director and follow through to insure that patient care is not compromised.
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Other duties assigned by supervisor
Essential Functions:
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Ability to use computer keyboard, telephone and insurance eligibility determination equipment
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The ability to be supervised.
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The ability to work as a Team member.
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The ability to have positive personal interactions with staff, patients/residents and visitors.
Position Qualifications:
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Education: High School diploma or equivalent.
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Experience: Previous office/hospital experience preferred.
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Certifications: None necessary.
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Skills/Ability: Excellent verbal skills required. Exhibits the ability to organize multiple assignments and follow through with accuracy. Exercises good judgment under stress. Demonstrates maturity, initiative, emotional stability, tact and poise.
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LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.
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