Customer Sales Associate

Customer Sales Associate Responsibilities:

• Answer incoming phone calls and respond to customer emails in a timely and professional manner

• Assist customers at the counter with product inquiries, pricing information, and order placement

• Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations

• Process customer orders, quotes, and service requests with accuracy and attention to detail

• Identify sales opportunities and upsell complementary products and services to maximize customer value

• Build and maintain positive customer relationships to encourage repeat business and customer loyalty

• Document customer interactions and maintain detailed records in the company database

• Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary

• Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction

• Follow up with customers post-purchase to confirm satisfaction and address any additional needs

• Maintain knowledge of current promotions, pricing, and product availability

• Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills Required Qualifications:

• High School diploma or equivalent

• Proficient computer skills with demonstrated ability to operate business software and database systems

• Reliable personal transportation

• Proven warehouse experience in shipping and receiving operations

• Certified forklift operation skills

• Minimum 1-2 years of customer service or sales experience in a retail or commercial environment

• Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases

• Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment Required Competencies:

• Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment

• Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate

• Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously

• Attention to detail and accuracy when processing orders, quotes, and maintaining customer records Preferred Qualifications:

• Established HVAC product knowledge and technical expertise

• Previous experience in the HVAC, plumbing, or mechanical equipment industry

• Familiarity with customer relationship management (CRM) systems or similar database platforms

• Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities All your information will be kept confidential according to EEO guidelines.