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Account Coordinator

KPH Healthcare Services, Inc.

East Syracuse, NYJob$18.5–19.5/hrTracked 2w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$18.5–19.5/hr
Location
East Syracuse, NY
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Valid Driver's License

Job overview

KPH Healthcare Services, Inc. is hiring an Account Coordinator. The Account Coordinator provides day‑to‑day support to ensure ProAct client and member needs are met, assisting with escalated requests, quality assurance audits, onboarding, report distribution, on‑site issue resolution, and coordination of educational events while following standard procedures under direct supervision.

Key focus areas include Provide support to client facing team(s) and their day‑to‑day responsibilities., Perform quality assurance audits on a regular basis to measure client satisfaction., and Respond to client and member questions and ensure their problems are resolved..

Successful candidates bring High School Diploma Or GED, 2 Years Customer Service Experience, and Valid Driver's License. Important skills include Excel, Microsoft Word, Communication, Written And Verbal Communication, Microsoft Office, and Advanced Microsoft Excel.

Skills & qualifications

RequiredNice to have

Skills

ExcelMicrosoft WordCommunicationWritten and Verbal CommunicationMicrosoft OfficeAdvanced Microsoft ExcelAdvanced Microsoft WordCustomer ServiceExceptional Written CommunicationExceptional Verbal Communication

Qualifications

High School Diploma or GED2 Years Customer/Client Service ExperienceValid Driver's LicenseAs Degree in Business Administration, Marketing or Related Field2 Years Health Care, Insurance and/or Account Management Experience

Full job description

Overview

Scope of Responsibilities: Provide day-to-day support to ensure that the needs of ProAct clients and members are met. Assist in the resolution of escalated client, member, and internal requests. Works under direct supervision and follows standard procedures to accomplish assigned tasks.

Job Summary: Assist with the day-to-day operations of both client facing and internal departments at ProAct. Coordinate the internal support of all clients for all aspects of customer service, account management, and quality assurance. Provides back-up assistance for clients in the absence of a primary Account Manager.

Responsibilities

  • Provide support to client facing team(s) and their day-to-day responsibilities.

  • Perform quality assurance audits on a regular basis to measure client satisfaction.

  • Respond to client and member questions and ensure their problems are resolved.

  • Assist in the resolution of escalated customer service issues.

  • Assist in the onboarding of new clients, including new group enrollments, group and member eligibility, benefit design, provider relations, and quality assurance of the products.

  • Coordinate, maintain, and manage the distribution of monthly, quarterly, and annual management reports for PBM clients.

  • Oversee and coordinate on-site resolution of customer service issues to clients.

  • Oversee and coordinate on-site orientation to new PBM clients when necessary.

  • Interface via all means of communication with various external business partners as needed for problem resolution.

  • Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiency within assigned departments.

  • Assist in planning and implementing client educational forums and special events.

  • Attend on-site client service meetings, employee orientation meetings and health fairs.

  • Responsible for completing all mandatory and regulatory training programs.

  • Perform other duties as assigned.

Qualifications

Education:

  • Required: Minimum High School Diploma or GED

  • Preferred: AS Degree or Higher in Business Administration, Marketing or related field.

Experience:

  • Required: 2 years experience in Customer/Client Service

  • Preferred: 2 years experience with Health Care, Insurance and /or Account Management

Job Requirements:

  • Exceptional written and verbal communication skills.

  • Advanced Microsoft Office skills, specifically Excel and Word.

  • Valid drivers license

Compensation:

$18.50-19.50 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/16048/account-coordinator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866)

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Job Locations US-NY-East Syracuse | US-NY-Gouverneur

Posted Date 1 week ago (8/10/2026 5:10 PM)

Requisition ID 2026-16048

# of Openings 2

Category Administrative/Clerical

Location : Location US-NY-East Syracuse

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