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Patient Services Representative - McKeesport

UPMC

McKeesport, PAJobNo compensation foundTracked 1w agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
McKeesport, PA
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Cardiopulmonary Resuscitation CertificationComprehensive Crisis Management CertificationAct 31 Child Abuse Reporting CertificationAct 33 CertificationAct 34 CertificationAct 73 FBI Clearance Certification

Job overview

UPMC is hiring a Patient Services Representative - McKeesport. UPMC Western Behavioral Health at Mon Yough in McKeesport seeks a Patient Services Representative to manage patient check‑in, insurance verification, scheduling, and paperwork while providing clear guidance and support throughout the care experience.

Key focus areas include Warmly greet all patients, Assist with self‑arrival technology or perform check‑in based on preference, and Collect copayments and other required payments at service time.

Preferred (not required): Self‑Arrival Technology, MyUPMC Portal, Medipac, and Epic.

Skills & qualifications

RequiredNice to have

Skills

Self‑Arrival TechnologyMyUPMC PortalMedipacEpicBiometrics RegistrationOnline Insurance Verification SystemsPersonal Computer ApplicationsOffice EquipmentProficient TypingMedical TerminologyCustomer ServiceWarm GreetingClear GuidanceFollow‑Up CommunicationService‑Recovery Principles

Qualifications

High School Graduate or EquivalentTwo Years Medical Billing or Customer Service ExperienceCardiopulmonary Resuscitation CertificationComprehensive Crisis Management CertificationAct 31 Child Abuse Reporting CertificationAct 33 CertificationAct 34 CertificationAct 73 FBI Clearance Certification

Full job description

UPMC Western Behavioral Health at Mon Yough in McKeesport is in search of a Patient Services Representative to join our team. As Patient Service Representative, you will be responsible for patient check in, insurance verification, scheduling of patients as well as new patient paperwork.

This position will work a Monday through Thursday 8:30am to 5pm, Friday 7:30am to 4pm.

Responsibilities:

  • Warmly greet all patients

  • Assist with self‑arrival technology or perform check‑in based on preference

  • Collect copayments and other required payments at service time

  • Confirm or update patient information during checkout

  • Schedule follow‑up appointments and connect patients to ancillary services

  • Provide clear guidance to help patients navigate the healthcare system

  • Follow up on unresolved patient questions to ensure continuity of care

  • Apply service‑recovery principles when care does not meet expectations

  • Register patients in biometrics and explain its benefits

  • Promote and assist with MyUPMC portal registration

  • Educate patients on financial responsibilities and connect to advocacy resources

  • Verify insurance benefits through online systems or phone

  • Obtain required signatures for treatment and financial consent per HIPAA

  • Properly route incoming phone calls to appropriate staff or providers

  • Support administrative tasks such as scanning and faxing medical records

  • Stay knowledgeable about the UPMC Patient Portal and help patients use it effectively

  • Completion of high school graduate or equivalent is required.

  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.

  • Knowledge of medical terminology is preferred.

  • Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

  • Cardiopulmonary Resuscitation (CPR)

  • Comprehensive Crisis Management (CCMC)

  • Act 31 Child Abuse Reporting with renewal

  • Act 33 with renewal

  • Act 34 with renewal

  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Patient Services Representative - McKeesport at UPMC | Olive Jobs