Sales Support Representative (Inside Sales)
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At a glance
Job overview
Ferguson Enterprises, LLC. is hiring a Sales Support Representative (Inside Sales). Ferguson Enterprises seeks a hands‑on, customer‑focused Sales Support Representative in Caledonia, MI to assist sales associates, provide timely quotations, coordinate deliveries, and deliver personalized service while learning product knowledge and systems.
Key focus areas include Support sales associates by determining best products and solutions, Provide timely quotations and accurate sales orders, and Coordinate deliveries on behalf of customers.
Important skills include Customer Service, CRM System, Phone System, Upsell, Responding Quickly To Customer Needs, and Decision Making. Preferred (not required): Highly Motivated and Building Relationships.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.
Schedule: Monday – Friday 7:30 am to 4:30 pm.
Responsibilities
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Work together with Sales associates to support customer needs bydeterminingthe best products and solutions.
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Ensuring the delivery of personalized customer service throughtimelyquotations andaccuratesales orders.
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Coordinate deliveries on behalf of customers.
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Answer salescallsfor general information, addressing and resolving customer concerns or questions.
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Ability to effectively use customer relationship management (CRM)systemand phonesystem.
Qualifications
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0-3years of sales and/or customer service experience ispreferred.
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Experience in plumbing, HVAC, or similar trades is a plus.
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Experience with Salesforce and Genesis phone systems is preferred.
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Must have the ability to learn newsystemsandsoftware.
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Exhibit strong skills for sales, including the ability to upsell.
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Proventrack recordof responding quickly to customer needs and ability to make decisionsin a timely manner.
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Ability to react well in a fast-paced environment & follow through on commitments.
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Highlymotivated andcustomerservice orientedmentality withabilityto build relationships is a plus.
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General digitalliteracyincluding Microsoft Office.
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Ability to quickly learn product knowledge and processes.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range:
$18.71 - $29.92
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)
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