Call Center Representative
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At a glance
Job overview
Insight Global is hiring a Call Center Representative. The role involves handling inbound calls, following a call script, documenting and updating consumer call records, and delivering strong phone communication while focusing on consumers and adapting to different personalities.
Key focus areas include Handling large amounts of inbound calls in a timely manner, Following call center script when handling calls, and Document and update consumer call records in database.
Important skills include Handling Inbound Calls, Following Call Center Script, Document Consumer Call Records, Strong Phone Communication, Verbal Communication Skills, and Active Listening Skills.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
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Handling large amounts of inbound calls in a timely manner
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Following call center “script” when handling calls
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Document and update consumer call records in database
JOB COMPETENCIES:
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Strong phone and verbal communication skills along with active listening skills
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Consumer focus and adaptability to different personality types
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Ability to prioritize and multitask
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Positive and professional demeanor
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Data entry skills
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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1 year of customer service experience
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data entry experience - Fluent in Spanish
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