Administrative Support
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At a glance
Job overview
Aston Carter is hiring an Administrative Support. The role handles a high volume of inbound phone calls, routes customers to internal resources, and serves as the first point of contact for inquiries. It performs basic order entry tasks, supports the Order Support team during system migrations, and maintains accuracy while working in multiple systems. The position also compiles reports using Microsoft Office applications and upholds confidentiality and quality standards.
Key focus areas include Handle high‑volume inbound phone calls and route customers to appropriate internal resources., Serve as first point of contact for customer inquiries with professional, timely call handling., and Perform basic order entry tasks during lower call volume periods..
Important skills include Phone Presence, Office Routines, Clerical Procedures, Keyboarding, General Math Skills, and Written And Verbal Communication. Preferred (not required): Customer Service, ERP, CRM, and Order Management Systems.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Handle a high volume of inbound phone calls, transferring and routing customers to the appropriate internal resources (roughly 1 min each) Serve as the first point of contact for customer inquiries, ensuring professional and timely call handling Perform basic and minor order entry tasks during periods of lower call volume Support the Order Support team during the Microsoft AX to D365 migration and related system transitions Follow established processes while adapting to new tools and workflows introduced through the Digital Transformation Maintain accuracy and attention to detail while working in multiple systems Escalate issues appropriately to Order Support 2 or leadership when needed Approximately 80% phone / email support Approximately 20% basic order entry and administrative support Compiles, creates and modifies reports using database software of Microsoft Office applications Order entry of customer orders Use of Microsoft AX and Microsoft 365 for data entry and data collection of customer orders. Administers various programs, projects, and processes under specific department requirements, and generally acts as a resource for the department as a whole. Maintains confidentiality of information, achieves and maintains quality and productivity standards
Skills
Administrative support, Customer service, Data entry, Microsoft office, front desk, receptionist secretarial, microsoft, administration, administrative assistance, clerical, customer service oriented, Order entry
Top Skills Details
Administrative support,Customer service,Data entry,Microsoft office,front desk,receptionist secretarial,microsoft
Additional Skills & Qualifications
1 year of relevant experience using Microsoft 1 year of experience in customer service or administrative experience. Must have confident phone presence Requires knowledge of and experience with office routines and general clerical procedures. Demonstrated keyboarding quality and efficiency with the ability to proofread for errors effectively. Must also possess general math skills and the ability to create electronic spreadsheets/database reports. Demonstrated ability to understand and maintain confidentiality of information and material. Must exercise good written and verbal communication skills, utilizing effective communication methods. Basic data entry skills with a high level of accuracy Comfort working in an in‑office, team‑based environment Ability to learn new systems and processes quickly Preferred Qualifications Experience supporting order management or customer service teams Exposure to ERP, CRM, or order management systems Experience working during system implementations or transitions Familiarity with Microsoft Dynamics, OrderNet, or similar platforms (not required)
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Newberg, OR.
Pay and Benefits
The pay range for this position is $24.00 - $24.60/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Newberg,OR.
Application Deadline
This position is anticipated to close on Aug 26, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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