Customer Service Representative - 10:30AM - 7:00PM

Overview

Are you passionate about delivering exceptional customer experiences? We are seeking a detail-oriented and customer-focusedCustomer Service Representativeto join our team. This role is ideal for someone who enjoys problem-solving, communicates clearly, and takes pride in providing accurate and professional support.

Pay Rate:$18/hr

Responsibilities

• Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels.

• High level of attention to detail needed.

• Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business.

• Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution.

• Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, to document the history of communication with the customer.

• Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines.

• Obtain and process customer payments as needed.

• Performs additional duties as needed.

Qualifications

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems Knowledge,5

• Basic Office Equipment and Microsoft Office Product Knowledge.

• Minimum 1-2 years Customer Service Experience, taking inbound calls.

• High school diploma or equivalent.

• Bi-lingual (Spanish) is a plus

GPM Investments, LLC maintains a drug-free workplace

Location : LocationUS-VA-Fredericksburg

BrandGPM Empire, LLC

MinUSD $18.00/Hr.

Position TypeFull-Time