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Tier 1 Help Desk

Insight Global

Stillwater, OKJobNo compensation foundTracked 2w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Stillwater, OK
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

CompTIA A+ Or Network+ Or Similar Certifications

Job overview

Insight Global is hiring a Tier 1 Help Desk. Insight Global seeks Tier 1 Help Desk Technicians to serve as the first point of contact for end users, providing exceptional customer service while troubleshooting hardware, software, and account-related issues in a fast‑paced healthcare environment.

Key focus areas include Serve as the first line of support for IT‑related issues via phone, email, and ticketing systems, Troubleshoot and resolve issues related to Microsoft Office 365, Active Directory, Imprivata, EMR applications, and virtual desktop environments, and Create, modify, and disable user accounts, passwords, and permissions within Active Directory.

Important skills include Microsoft Office 365, Active Directory, Imprivata, Virtual Desktop Environments, VMware, and Desk Pro. Preferred (not required): EMR Applications.

Skills & qualifications

RequiredNice to have

Skills

Microsoft Office 365Active DirectoryImprivataEMR ApplicationsVirtual Desktop EnvironmentsVMwareDesk ProServiceNowTroubleshootingProblem SolvingCommunicationCustomer ServiceMultitaskingTime Management

Qualifications

1+ Years Help Desk or Technical Support or IT Customer Service ExperienceExperience Supporting Microsoft Office 365Familiarity With Active Directory User ManagementExperience Working Within Ticketing System Like Desk Pro or ServiceNowCompTIA a+ or Network+ or Similar CertificationsExperience Supporting EMR/EHR Systems in Healthcare EnvironmentKnowledge of ImprivataExposure to VMware EnvironmentsPrevious Experience Supporting Hospital or Healthcare Organizations

Full job description

Job Description

Job Description

Insight Global is seeking a Tier 1 Help Desk Technicians to support IT operations. These individuals will serve as the first point of contact for end users experiencing technical issues and will provide exceptional customer service while troubleshooting hardware, software, and account-related concerns. The ideal candidate is customer-focused, organized, and able to work in a fast-paced healthcare environment while effectively prioritizing and escalating issues when necessary.

Responsibilities

  • Serve as the first line of support for IT-related issues via phone, email, and ticketing systems.

  • Troubleshoot and resolve issues related to Microsoft Office 365, Active Directory, Imprivata, EMR applications, and virtual desktop environments.

  • Create, modify, and disable user accounts, passwords, and permissions within Active Directory.

  • Assist healthcare staff with EMR access, login issues, and basic application support.

  • Support VMware virtual environments and troubleshoot end-user connectivity issues.

  • Prioritize incoming incidents and service requests based on business impact and urgency.

  • Properly document all troubleshooting steps, resolutions, and escalations within the ticketing system.

  • Escalate unresolved issues to Tier 2 or specialized support teams when appropriate.

  • Maintain a high level of customer service while supporting clinical and administrative staff.

  • Follow established IT processes, security policies, and compliance requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Required Qualifications

  • 1+ years of Help Desk, Technical Support, or IT Customer Service experience.

  • Experience supporting Microsoft Office 365.

  • Familiarity with Active Directory user management.

  • Strong troubleshooting and problem-solving skills.

  • Excellent communication and customer service abilities.

  • Experience working within a ticketing system like Desk Pro or Service Now and documenting support activities.

  • Ability to multitask, prioritize, and manage multiple support requests. Preferred Qualifications

  • Experience supporting EMR/EHR systems in a healthcare environment.

  • Knowledge of Imprivata.

  • Exposure to VMware environments.

  • Previous experience supporting hospital or healthcare organizations.

  • CompTIA A+, Network+, or similar certifications.

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