Network Specialist (Carmel)
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At a glance
Job overview
Insight Global is hiring a Network Specialist (Carmel). An employer is seeking a Network Specialist to provide L2 IT support within a school district in Putnam County, NY. This role involves supporting staff and students, resolving tickets in ServiceNow, and assisting Junior Network Specialists. The specialist will handle maintenance and troubleshooting of network devices, software, and applications, and participate in project work during summer months.
Key focus areas include Handle L2 IT support for staff members and students, Resolve tickets within ServiceNow, and Perform maintenance or troubleshooting of routers, switches, or servers.
Successful candidates bring 3-5+ Years IT Support Experience. Important skills include Communication, Customer Service, Supporting Wireless Networks, Troubleshooting Network Incidents, Microsoft Entra, and Azure. Preferred (not required): Troubleshooting Routers, Troubleshooting Switches, Troubleshooting Servers, and Supporting Web Filters.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
An employer is looking for a Network Specialist to sit onsite within a school district in Putnam County, NY. This person will be spending 100% of their day handling L2 IT support. They will be supporting staff members and students throughout the district, working directly with executives, teachers, and staff in order to resolve tickets within ServiceNow. This could include maintenance or troubleshooting of routers, switches, or servers, supporting web filters, creating images, managing group policies, resolving network connectivity issues etc. as well as providing day to day software and application support, troubleshooting and break fixing desktop PCs, printers, smartboards, and phones. They will be completing, on average, about 8-14 tickets a day. This person will also be responsible for helping the Jr. Network Specialists on site in terms of direction and technical guidance. They should have a strong understanding and ability to support networks and troubleshoot issues, with prior experience in a networking focused role. During the summer months, they will be doing project work such as new technology roll outs, migrations, upgrades, etc. This individual needs to have strong communication and sharp customer service skills in order to communicate issues and solutions with the staff they are supporting. This person needs to be comfortable with pay in the range of $27/hr to $29/hr dependent on years of experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3-5+ years of experience in IT support
Strong recent experience supporting wireless networks and troubleshooting network incidents
Experience with Microsoft; Entra, Azure, & Intune
Experience troubleshooting Level 2 hardware and software incidents
Strong recent experience working in a Windows PC environment
Strong recent experience with que management, working with a ticketing system
Strong communication, eagerness to learn, and customer service skills Experience working in a genius bar, geek squad, etc. (customer service, client facing role)
Experience working in the educational/instructional field, or working in IT at their college
Strong recent experience using ServiceNow as a ticketing system
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