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Customer Service Administrator 2

Southeastern Freight Lines

Knoxville, TNFull-time$21.55–26.51/hrPosted 1mo agoStill listed 3w ago

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At a glance

Compensation
$21.55–26.51/hr
Location
Knoxville, TN
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Southeastern Freight Lines is hiring a Customer Service Administrator 2. The Customer Service Administrator 2 performs intermediate level clerical duties to support the operational function of the Service Center. This role involves a variety of functions, potentially specializing in customer service, appointments, dispatch support, payroll, human resources, or general secretarial tasks. The administrator will handle customer inquiries, schedule deliveries, assist drivers, and provide clerical support to account managers.

Key focus areas include Respond to calls or contact customers regarding shipment status, billing, CODs, Driver Collect, tracing, problems, or rating information, Research and answer requests for information from internal customers or other Service Centers, and Call and schedule delivery appointments.

Successful candidates bring High School Diploma Or GED, Satisfactorily Pass Background Check, and Satisfactorily Pass Alcohol And Drug Test. Important skills include Customer Relations, Manage Multiple Tasks, Computer Skills, and Microsoft Office. Preferred (not required): Customer Service, Microsoft Outlook, and Multi-Line Phone Systems.

Skills & qualifications

RequiredNice to have

Skills

Customer RelationsManage Multiple TasksComputer SkillsMicrosoft OfficeCustomer ServiceMicrosoft OutlookMulti-Line Phone Systems

Qualifications

High School Diploma or GEDSatisfactorily Pass Background CheckSatisfactorily Pass Alcohol and Drug Test6 Months Related Experience and/or Previous Office Experience

Full job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

R espond to c all s or c ontact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), D river Collect, tracing, problems, or rating information. Research and a nswer requests for information from internal customers or other Service Center s . Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and c omplete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested . Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies.

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $21.55 -$ 26.51 Per Hour (pay may vary based on location and experience)

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